OCC Blogs

C ustomer support  is very crucial to the growth of any business. It helps to build trust and credibility as much as it helps to ensure clients are satisfied. There are a variety of ways through which businesses offer support to their customers. These include popular platforms such as social media, phone calls, emails, as well as chat support. In recent times, email as well as chat support platforms have been getting more popular among businesses and their customers. If you are thinking of engaging your customers through email and chat support services, it would interest you to know why these platforms are important to keeping your customers happy and satisfied. Below are five reasons why we should unlock the benefits of   email and chat support services   for customer satisfaction and growth. Trust and Credibility Customers seem to trust email and chat support more than other channels nowadays. Perhaps this has to do with the fact that both of these are in...

Y ou may not have known, but companies outsourcing their   telemarketing services   are at an advantage over their competitors who aren’t. Your telemarketing services should not necessarily be confined to the premises of your business premises. Today’s rapidly advancing technology has made remote working easier and if there is something very amazing that this brings, it is the ability to outsource several non-administrative tasks and functions in your company to   professional outsourcing firms . While you may choose to manage your telemarketing services as well as  call center services  within your business premises, most times, it is always a better option to outsource so you can enjoy the great benefits that come with this service. If your business is showing the following signs, you should know the time is just ripe enough to delegate all of your telemarketing services to a professional telemarketing service provider. SIGN #1: You’re Under-achievi...

It is no surprise that customer care and support is one of the fundamentals of business growth and success nowadays. Not only does customer support helps with better business management, but it also helps with the provision of better customer service experience. You may be wondering whether this is the same in the health sector, the truth is that  customer support is still very much needed here and in most other.  More Effective Patient Care Healthcare providers just like with other businesses need optimum customer satisfaction to maintain growth and success. Customer support services in the healthcare sector are aimed at improving customer experience and satisfaction. Customer service center personnel are therefore needed to be quite familiar with patients’ needs. Having a team of skilled and experienced customer service personnel that can provide your clients with accurate information and details to better improve their well-being will be able to cont...

G ranted that fast email support and over the phone support are now far from being the differentiators they used to be, introducing live chat into the customer journey nevertheless promises a whole new level of benefits. Aside from being very cost-effective and easily manageable, live chat is bound to help you deliver wow experiences to your customers along every step of the way. G ranted that fast email support and over the phone support are now far from being the differentiators they used to be, introducing live chat into the customer journey nevertheless promises a whole new level of benefits. Aside from being very cost-effective and easily manageable, live chat is bound to help you deliver wow experiences to your customers along every step of the way. Customers visiting your websites for different reasons, whether to repurchase or simply to learn about your business can easily get on the spot help with live support. They really do not need to exit their present page to f...

I t’s quite surprising how many companies think they are offering excellent quality and creating a superb customer experience when the customers themselves don’t feel this way. Today’s customer yearns more than ever for more attention and while many companies are honestly trying to be better, they end up falling flat and ‘just okay’ before the intended audience. What are companies doing wrong and how can they get this right? These are the things we’ll explore in this blog. But then, What is a customer experience strategy? Well, CX sums up all of the interactions a customer has with the company before and after the sale. The customer experience strategy will, therefore, mean a sum of all the actionable plans the company has in place to guarantee maximum positivity and happiness as these relate to the customers’ experience. So, Here Are the Ingenious Ways Businesses Can Improve Customer Experience Less than one-tenth of businesses today are getting a nod of total ap...