OCC Blogs

  T he best companies continually strive to create a diverse and inclusive workplace where people from all walks of life feel at ease. As it turns out, creating HR and recruiting teams has a pivotal role to play in ensuring D&I cuts through every aspect of the organization. Why is this necessary? Well, data from reliable sources suggest that; -- As much as 67% of job seekers prioritize workplace diversity as a key factor. -- About 50% of current employees would like to see their employers do more on diversity. -- Higher female representation in C-suite level positions may generate up to 34% more returns for shareholders, according to research by Fast Company. -- Organizations with higher-than-average diversity may report up to 19% higher innovation revenues, according to Harvard Business Review. Above all, isn’t it the right thing to create a workplace that promotes fairness, equity, and respect for people of all races, gender, age, nationality, ethnicity, gender, language, etc...

A ttracting the brightest early talents and having a sound corporate policy on diversity, equity, and inclusion (DEI) are a two-way street. In this guide, we look at how entrenching a culture of diversity can matter so much in attracting and retaining top talents in an increasingly competitive labor market. Several studies have shown a correlation between having a diverse workforce and the ability to attract top-quality talents. A company culture that reflects diversity, equity, and inclusion can help boost your employer's brand. According to a recent Glassdoor survey,   67% of job seekers   prioritize diversity as a key factor when deciding where to work. And that’s not all. As much as 50% of current employees say they’d like to see their employers actually do more to improve their diversity, equity, and inclusion policy.   Driving Innovation with Diversity Innovation is the best path to success. Several studies have shown that innovation and novel ideas are commonplace ...

  E verything from how we work to how we think about the contact center workplace has changed, thanks to the pandemic. Our goals and quest to deliver excellent customer service experiences, however, still remain unchanged. At the forefront of these objectives are the agents who are the point of contact between clients and businesses. To keep them engaged, we have to reimagine how to get this done in today’s remote or mixed working environment. Here are five tips to help;   1.  Improve Employee Motivation Employee motivation is simply an employee’s attitude to work. This is the sum of the enthusiasm level, energy, commitment, and desire they bring to work. According to  Smarp , improving this will greatly boost employee engagement and productivity levels. How do you do it? Three things!   Improve positive communication   Create a positive workplace environment; and   Ensure employees feel valued and appreciated.   2.  Prioritize Call Center Ag...

    I nnovation is the best path to success. Several studies have shown that innovation and novel ideas are commonplace and more prominent in a diverse workforce. According to a Harvard Business Review publication, organizations with above-average diversity may generate up to 19% more in higher innovation revenues than those with a less-than-average workforce. Another report from Fast Company also posits that having high female representation in C-suite level positions may generate up to 34% more revenue for shareholders. The case for diversity, inclusion, and equity remains very strong in not just attracting early bright talents but also in ensuring short-term success and long-term business growth. Leveraging Diversity, Equity, and Inclusion to Attract Early Talents Several studies have shown a correlation between having a diverse workforce and the ability to attract top-quality talents. A company culture that reflects diversity, equity, and inclusion can help boost your empl...

  E ven if you have done it before, working at home may feel like a whole new world: It could be overtime rather than a day here and there (and you're not even sure how long it will last). Your whole company is involved. And you can't really associate with someone outside of work. These tips will help you make sure you are successful, both in doing your job and in maintaining your mental health: 1. Get Your Personal Workspace The first step in accepting the work-from-home transition is to set up your home environment, especially to get the job done. This could be an empty or separate bedroom that you transform into a home office. If space is tight, you can set up a desk for your computer and office items. It doesn't matter if there is no space, establish a place for your home where you will work, and commit to working in this space every day. Make sure your workplace is quiet so you can focus on the work being done. 2. Set Real Working Hours Now that you have your own offic...

  A ttracting the brightest early talents and having a sound corporate policy on diversity, equity, and inclusion (DEI) are a two-way street. In this guide, we look at how entrenching a culture of diversity can matter so much in attracting and retaining top talents in an increasingly competitive labor market. Several studies have shown a correlation between having a diverse workforce and the ability to attract top-quality talents. A company culture that reflects diversity, equity, and inclusion can help boost your employer brand. According to a recent Glassdoor survey, 67% of job seekers prioritize diversity as a key factor when deciding where to work. And that’s not all. As much as 50% of current employees say they’d like to see their employers actually do more to improve their diversity, equity, and inclusion policy. Driving Innovation with Diversity Innovation is the best path to success. Several studies have shown that innovation and novel ideas are commonplace and more promine...

  T he best companies are those that continually strive to create a diverse and inclusive workplace where people from all walks of life feel at ease. As it turns out, creating HR and recruiting teams have a pivotal role to play in ensuring D&I cut through every aspect of the organization. Why is this necessary? Well, data from reliable sources suggest that; -- As much as 67% of job seekers prioritize workplace diversity as a key factor. -- About 50% of current employees would like to see their employers do more on diversity. -- Higher female representation in C-suite level positions may generate up to 34% more returns for shareholders, according to research by Fast Company. -- Organizations with higher-than-average diversity may report up to 19% higher innovation revenues, according to Harvard Business Review. Above all, isn’t it the right thing to create a workplace that promotes fairness, equity, and respect for people of all races, gender, age, nationality, ethnicity, gender...