OCC Blogs

  T he best companies continually strive to create a diverse and inclusive workplace where people from all walks of life feel at ease. As it turns out, creating HR and recruiting teams has a pivotal role to play in ensuring D&I cuts through every aspect of the organization. Why is this necessary? Well, data from reliable sources suggest that; -- As much as 67% of job seekers prioritize workplace diversity as a key factor. -- About 50% of current employees would like to see their employers do more on diversity. -- Higher female representation in C-suite level positions may generate up to 34% more returns for shareholders, according to research by Fast Company. -- Organizations with higher-than-average diversity may report up to 19% higher innovation revenues, according to Harvard Business Review. Above all, isn’t it the right thing to create a workplace that promotes fairness, equity, and respect for people of all races, gender, age, nationality, ethnicity, gender, language, etc...

  W hile we can’t deny that the pandemic  impacted the recruiting sector immensely , we’ve detailed some of the must-have recruiting skills for success in this current talent market.   Proactiveness and Problem-solving Skills From making fast moves to setting up workers for telecommuting to creating virtual candidate experiences, recruiting professionals have to be comfortable under pressure and in the face of sudden changes to be able to properly handle emerging workforce challenges.   Analytical Skills and Critical Thinking  Recruitment professionals have to be proactive. This, of course, requires thinking ahead and as well as leverage available data to gain insights and discover emerging trends. Professionals must develop an entrepreneurial mindset in this regard, to easily and quickly identify current workforce challenges, future-proof their businesses and operations, and create new opportunities for their clients.   Creativity and Innovation To attract...

  A s a business owner, you probably want to ensure you hire top performers who your clients and customers would be happy to work with. These individuals can help you achieve and even exceed your targets. They’re not unicorns and with the right strategy and knowledge of what your hiring process should look like, and  proper recruiting skills , you can find them!   Update Your Job Descriptions to Highlight Customer Service Representative Responsibilities Customer service representatives are tasked with helping businesses develop strong relationships with their clients/customers but this role is as broad as it gets. There’s a need for a proper understanding of  customer service representative responsibilities  as regards the roles that need to be filled. This will help give your job descriptions laser precision to attract the right talents for specific customer service roles. While companies differ from each other, here are four customer service roles you might ne...

  D espite the added challenges brought on by the coronavirus pandemic, this industry has largely managed to survive, thanks to the incredible resilience and ingenuity of recruiting professionals. While we can’t deny that COVID-19 has impacted the recruiting sector immensely, we’ve detailed some of the must-have recruiting skills for success in a post-covid talent market. Interpersonal Skills Social distancing in the era of the coronavirus now means that communications and connections between recruiters and clients or candidates will be mostly virtual. Still, clients want recruiters to exhibit deep expertise, trustworthiness, and responsiveness, among other traits. To succeed, recruitment professionals will require the best possible interpersonal and communication skills to adapt to the reality and challenges of a post-COVID job sector. Critical Thinking and Analytical Skills Recruitment professionals have to be proactive. This, of course, requires thinking ahead and as well as lev...

  H iring top talents has become all the more difficult in recent times. As much as  67% of recruiters believe that finding the right talent has become harder than ever . And that was even before the coronavirus blew up the global talent market. The future for recruiting has always been a struggle for survival. But now, more than ever, companies need to review and reinvent strategies to navigate the challenges of a chaotic talent market. In this post, we highlighted some of these key challenges that HR and recruiting teams must overcome to attract the right talents to make the best coronavirus comeback. Role and Candidate Profiling Hiring the right talents can be quite challenging. Take this data from  Glassdoor , for example; With about 250 resumes for the average corporate job offer, most  recruiters take an average of six seconds to scan resumes  to determine applicants worthy of being interviewed. You’ll agree that finding the right talents is almost always ...

  D espite the added challenges brought on by the coronavirus pandemic, this industry has largely managed to survive, thanks to the incredible resilience and ingenuity of recruiting professionals. While we can’t deny that  COVID-19 has impacted the recruiting sector immensely , we’ve detailed some of the must-have recruiting skills for success in a post-covid talent market. 1. Critical Thinking and Analytical Skills Recruitment professionals have to be proactive. This, of course, requires thinking ahead and as well as leverage available data to gain insights and discover emerging trends. Professionals must develop an entrepreneurial mindset in this regard, to easily and quickly identify current workforce challenges, future-proof their businesses and operations, and create new opportunities for their clients. 2. Creativity and Innovation To attract the right talents to fill open roles, recruiters need to create memorable recruitment experiences to stand out from the sea of othe...

  A ttracting the brightest early talents and having a sound corporate policy on diversity, equity, and inclusion (DEI) are a two-way street. In this guide, we look at how entrenching a culture of diversity can matter so much in attracting and retaining top talents in an increasingly competitive labor market. Several studies have shown a correlation between having a diverse workforce and the ability to attract top-quality talents. A company culture that reflects diversity, equity, and inclusion can help boost your employer brand. According to a recent Glassdoor survey,   67% of job seekers   prioritize diversity as a key factor when deciding where to work. And that’s not all. As much as 50% of current employees say they’d like to see their employers actually do more to improve their diversity, equity, and inclusion policy. Driving Innovation with Diversity Innovation is the best path to success. Several studies have shown that innovation and novel ideas are commonplace an...

  I f your business is like most others, you’re probably seeing an upsurge in customer service demands amid the coronavirus. Chances are you’ll need to hire more customer service representatives to work remotely in a bid to ramp up your customer service efforts. If you’re contemplating the same thing, you probably want to ensure you hire top performers who your clients and customers would be happy to work with. These individuals can help you achieve and even exceed your targets. They’re not unicorns and with the right strategy and knowledge of what your hiring process should look like, and  proper recruiting skills , you can find them! Update Your Job Descriptions to Highlight Customer Service Representative Responsibilities Customer service representatives are tasked with helping businesses develop strong relationships with their clients/customers but this role is as broad as it gets. There’s a need for a proper understanding of  customer service representative responsib...