OCC Blogs

  Y ou may not have known, but clinics and other businesses outsourcing their call center services are at an advantage over their competitors who aren’t. Your outsourced telemarketing services should not necessarily be confined to the premises of your business premises. Today’s rapidly advancing technology has made remote working easier and if there is something very amazing that this brings, it is the ability to outsource several non-administrative tasks and functions in your healthcare company to professional outsourcing firms. While you may choose to manage your clinic’s call center services within your premises, most times, it is always a better option to outsource so you can enjoy the great benefits that come with this service. Here are the 10 reasons why clinics and healthcare-related businesses should have an outsourced call center:   1. Increased Efficiency across the Board An experienced outsourced call center service firm is responsible and accountable to you. The co...

  A s the healthcare industry continuously changes, many clinics and healthcare organizations today are keeping up on the trends and regulations that significantly impact the industry. From initial consultations, treatments to follow ups, medical organizations are expected to always strive for excellent customer service. To be able to meet this expectation, they use the service of outsourced call centers to handle their customer support needs while they focus on their core businesses. The question of many— is outsourcing call centers worth the investment? Customer support is one aspect of the healthcare industry you would not want to joke with. As simple as it may seem, it can also get very complicated. When done the right way, customer service can usher in unprecedented growth. To ensure this is offered consistently without hindrances, you may want to consider outsourcing your call center services. These and the other reasons we’ll discuss are the most important reasons your clini...

T he healthcare sector, now more than ever, should lead in modeling customer experience. According to  Forbes  and  Statista ,  healthcare is one of the top 5 industries known for poor customer experience. This is perhaps due to the high complexity and fragmentation of most businesses in this industry. But whatever the reasons could have been, the coronavirus pandemic seems to have further exacerbated these customer support challenges for healthcare businesses. It’s now eight months since the first case of coronavirus was reported in Wuhan, China. As this crisis persists, the challenges facing the healthcare sector have increased, with many businesses struggling to adapt their services and operation to this reality, despite this sector being a very essential sector. Current State and Challenges of the Healthcare Sector COVID-19 has brought on a few challenges for the healthcare sector. According to a publication in the  Annals of I...