OCC Blogs

  F or businesses like hotels, transportation, travel and tours, spas and entertainment, bookings, and reservations are the key to their success. When these businesses have problems with the way they handle their bookings and reservations, expect complaints and loss of customers and revenue. That is why hiring a professional and dedicated contact center to handle these businesses’ reservations and bookings is crucial for their success.   You may not have known, but companies outsourcing their online booking and reservation services are at an advantage over their competitors who aren’t. Your outsourced telemarketing services should not necessarily be confined to the premises of your business premises. Today’s rapidly advancing technology has made remote working easier and if there is something very amazing that this brings, it is the ability to outsource several non-administrative tasks and functions in your company to professional outsourcing firms. Signs that it’s TIME t...

At One Contact Center, we offer a wide range of services to help your business succeed: ✓  Inbound and Outbound Sales ✓  Customer Retention ✓  Back Office Support ✓  Work at Home Solutions ✓  and More!   Learn more:  https://www.onecontactcenter.com/     #onecontactcenter #customerservice #outsourcing #customerexperience 

  W ith so many outsourcing companies and call centers that exist around the world, finding the best one for your business can be a daunting task. As a business owner, how will you narrow this huge number down to find the best company for your call center needs? Surprisingly, finding the   best call center company   is not as difficult as it sounds. That’s if you understand your business needs. By knowing exactly what you are looking for in a   call center company , you for sure can find a best-fit service provider that will help you with all your call center service needs. The customer service management department is very important to any company regardless of size. Therefore, your decision to outsource your business call center needs is a very sensible decision. One must have in mind once you hire a provider, their service will be the link of contact between your company and your customers. This bond, if faded in any way, could lead to the downfall of one's busine...

  Y ou may not have known, but companies outsourcing their online booking and reservation services are at an advantage over their competitors who aren’t. Your outsourced telemarketing services should not necessarily be confined to the premises of your business premises. Today’s rapidly advancing technology has made remote working easier and if there is something very amazing that this brings, it is the ability to outsource several non-administrative tasks and functions in your company to professional outsourcing firms. While you may choose to manage your online booking and reservation services as well as call center services within your business premises, most times, it is always a better option to outsource so you can enjoy the great benefits that come with this service. If your business is showing the following signs, you should know the time is just ripe enough to delegate all of your telemarketing services to a professional telemarketing service provider.   When you’re und...

  T ime management and productivity are important if an organization would achieve its set out goals. How then do you ensure that productivity and efficiency do not suffer while keeping up with the daily demands in every sphere of management? This need for efficiency is what birthed the idea of virtual assistance and outsourcing services and over the years this has proven a really great idea. With   virtual assistance services , businesses are able to devote more time and resources to the day-to-day operations of the business while the non-core business tasks and administrative duties are delegated to these firms that provide full-time virtual assistance services. This helps to further improve overall productivity and efficiency as managers are able to concentrate their time and efforts fully on the core business activities. There is a caveat though. You’ll have to make sure you’re outsourcing your tasks to a competent and reliable virtual assistance services firm. Anything as...

  As a business owner or a solo entrepreneur, you do great to have successfully grown your business to the point that you can’t handle everything on your own anymore. You’ve got a lot of tasks that you need to finish, but you don’t have the time to do it all by yourself. As a business owner like you, it is not humanly possible for you to manage and take care of every aspect of the business yourself. The answer is simple: Outsource  virtual assistant services  today! When it comes to outsourcing virtual assistant services and telemarketing services in the Philippines,  One Contact Center  is the company to call. With OCC’s one or a team of professional virtual assistants, you can now forget about the time-consuming routine tasks and concentrate more on growing your business. Let OCC virtual assistants manage your needs ranging from answering customer queries, managing your inbox, replying to emails, maintaining databases, managing your schedule and social media, ...

  R eliable service suppliers handle the back-office operations of business firms productively, helping them to develop, build deals, and serve clients better. Jobs include digitization of paper reports, accounts and payroll processing, sorting and indexing, transaction processing, creation and administration of databases, processing of legal records, medical information entry, insurance claim processing, mortgage information entry, data capture and conversion, forms processing and survey processing among others. Some of the major services which are being outsourced by various companies and organizations today are back office support services, email and live chat support. These assignments fall under the class of non-core business exercises of a company hence it is ideal to outsource them to a specialist who has the required abilities in the craved field. Aside from this, there are numerous extraordinary preferences of utilizing outside help for dealing with your different back off...

  A рроіntmеnt ѕеttіng іѕ considered tо bе one оf thе mоѕt dіffісult раrtѕ оf business dеvеlорmеnt аnd аlѕо thе mоѕt tурісаl bаrrіеr іn grоwіng a соmраnу bу іnсrеаѕіng іtѕ ѕаlеѕ. Selling won't even be роѕѕіblе wіthоut dіrесt ѕреаkіng tо a рrоѕресt fіrѕt. This іѕ especially true tо ѕtаrt-uрѕ аnd ѕmаll buѕіnеѕѕеѕ thаt аrе vеrу eager to grow - and growth іѕn't аlѕо роѕѕіblе wіthоut рrоfіtаblе ѕаlеѕ.  Benefits of Outsourcing Your Appointment Setting As a business owner, you need to efficiently manage your presentations, business meetings and appointments with potential clients in order to meet your business objective. Outsourcing an appointment setting service can help you in several ways: Saves Your Precious Time Gives You Additional Time Increases Revenue Provides Specialized Assistance and Helps You Achieve Better Results Lets You Focus On Important Things Maintains The Integrity of Your Brand Quality & Professional Support Gets You Qualified List of Prospects Cost Effectiv...

  W hether you're providing customers with the right documentation, make payments, change accounts, or organize product notifications, back-office activities can be unpleasant, but they are crucial. Errors cause frustrated and irritated users and additional pressure on your contact center. From the customer's point of view, the back office requirements seem simple and clear. Examples are the insured that have bought a new car and are updating their data or a utility user that changes the payment method. However, many back office processes are still useful and ineffective, or are used in silo-based systems, which increase time and effort, thus increasing administrative costs. Mixing with thousands, if not millions, customers who have a large organization and scale impact on the bottom line are clear.   One way to reduce these costs and improve the user experience is to integrate different back-office systems and connect with a professional customer service team from One Contact...

    T ired of spending your precious time in an endless ocean of customer queries, filling out paperwork, finalizing deals, arranging meetings with new prospects or traveling? Doing all of these by your own takes you from your real focus, and that is business development. FORTUNATELY, business owners like you should not fret as there are outsourcing services available to help you get your business back on track. Although there are numerous ways for you to outsource, one that should not be overlooked is outsourcing your appointment setting needs to a trusted and professional outsourcing company. One Contact Center provides you with a team of appointment setting agents that are highly experienced and skilled to provide reliable appointment setting services. Unlike a traditional call center company, OCC’s experienced sales agents have the skills and knowledge to navigate complex companies, handle gatekeepers, and discuss real business issues with the company’s decision makers. Ou...

  C ustomer support is very crucial to the growth of any business. It helps to build trust and credibility as much as it helps to ensure clients are satisfied. There are a variety of ways through which businesses offer support to their customers. These include popular platforms such as social media, phone calls, emails, as well as chat support. In recent times, email as well as chat support platforms have been getting more popular among businesses and their customers. If you are thinking of engaging your customers through email and chat support services, it would interest you to know why these platforms are important to keeping your customers happy and satisfied. Below are five reasons why you should unlock the benefits of email and chat support services for customer satisfaction and growth. Trust and Credibility Customers seem to trust email and chat support more than other channels nowadays. Perhaps this has to do with the fact that both of these are in written forms. People also...

  A re you tired of spending your precious time in an endless ocean of customer queries, filling out paperwork, finalizing deals, arranging meetings with new prospects or travelling? Doing all of these by your own takes you from your real focus, and that is business development. As a business owner, you need to efficiently manage your presentations, business meetings and appointments with potential clients in order to meet your business objective. Outsourcing an appointment setting service can help you in several ways: Saves Your Precious Time Gives You Additional Time Increases Revenue Provides Specialized Assistance and Helps You Achieve Better Results Lets You Focus On Important Things Maintains The Integrity of Your Brand Quality & Professional Support Gets You Qualified List of Prospects Cost Effective Many companies simply use the service of professional telemarketers who offer appointment setting services. Once you have decided to hire telemarketers’ services to help you...