OCC Blogs

  S o, what does a typical day look like when you’re working in a call center? Well, it’s demanding, challenging, and fast-paced, but not devoid of some fun and quirky things in between. Below is a compilation of five fun facts about working in a call center. 1. Apologizing becomes a way of life for you. As a call center agent, you’ll often have to deal with furious and impatient customers. Often, their problem could even be caused by a mistake on their part. It won’t matter on many days. As a call center agent, you’ll apologize for way too much! This is understandable as you strive to deliver outstanding service and experience for all customers. After all, retaining current clients is always much cheaper than acquiring new ones, according to   HelpScout . 2. You can’t stand family members yelling at a call center representative over the phone. Over time, this job will grow on you. Maybe it wouldn’t even grow on you. But somehow, the sight of a friend, family member, or just a...

T he pandemic continues to impact our lives in ways no one ever imagined. Finding an inner drive to stay motivated for real success can be quite challenging in instances like this when we’re isolated from others. The tips below will, however, help inspire your innate creativity! 1. Experiment with New Ideas Experimentation and inspiration can give birth to moments of creativity. While you’re separated socially, you can consider experimenting with your ideas, inventing new things, or taking on unfamiliar challenges. As with most of the good things in life, trials and errors will often lead you to the point of success. While trying to make changes or try new things, chances are you’ll discover something new or useful along the way. 2. Embrace and Hone Your Natural Talents Everyone has some form of innate creativity. It will, however, take some actions or occurrences to ignite the sparks of creativity in us. While we’re holed up inside due to social distancing, embracing and honing in on ...

  L ife became a trade for us all. It’s a trade to stay positive from all the negatives. We tried exchanging the negatives from life to have something light on our hearts and stay content with each day. COVID-19 has been challenging, but we have been more challenging.  We had to choose each to make this trade or not to stay sane because that’s what was tested each day. All we saw were negatives, but it’s time now to see the brighter side around us.  It’s to remind yourself that it’s not as bad until you make it for yourself, so to stay lighter and brighter, here are a few TIPS that you can tip on.  1. Celebrate, Celebrate, and Celebrate! Not every year does one get an opportunity to celebrate every festival. This year was special. We got ample of it to celebrate every festival that we have been doing for years. I would recommend you celebrate every festival that comes on the calendar irrespective of whether you have ever done that before or it isn’t a festival you, y...

  W orking in our comfort zones affected productivity significantly. With   mobile phones buzzing   constantly with notifications and the fridge door at our arms’ distance, focusing on the small screen seemed nearly impossible. I was in the same boat as everyone else. However, just to compensate for the time wasted, I came up with a list to focus while working. Here it goes:   Shout-out to Your Productivity Sometimes letting everyone know your working hours helps you stay away from random 3 PM conversations. Everyone is missing everyone in this pandemic and   cannot get enough of video calling   throughout the day. But doing the same even while attending a meeting or lecture could prove disastrous. This may include unmuting yourself in the meeting while you rant about your extra gained weight to your best friend.     Switch on Your Noise Cancellation Headphones You have to make sure that all your other devices are on silent. You cannot afford to l...

  R ight now is a great time to turn customer service up a notch to build the foundation for brand loyalty and excellent brand reputation that will last long into the future. From our experience as well as those of many other innovation-driven businesses out there, we’ll recommend key factors for small businesses to help them deliver excellent customer service during and after this coronavirus pandemic. These include; Take Care of Your Staff Start by listening to employee feedback and suggestions and find a way to keep them healthy. Our adoption of “work from home” is a perfect example. Adopt similar strategies or at the very least, ensure strict social distancing measures. If your staff are not in good shape and health, your customers will suffer. Encourage Sharing and Communication Encourage proper communication and knowledge sharing among staff members so they can always stay current. Improve your BCP Strategy Your BCP is your Business Continuity Plan, if you don’t have one alre...

  A s the pandemic of COVID-19 continues to keep many of us at home, it would become a slippery slope to toxic or bad habits. During these difficult times, your mental and physical health needs much support. So, we’ve put together some ideas on how to stay healthy during these difficult times. Hopefully, they can inspire you as the pandemic continues. Set a Special “Me” Time  We are very focused on caring for others in this uncertain time - protecting our immediate family and neighbors on COVID-19, learning to work with colleagues in a remote workplace, looking after vulnerable loved ones - not to forget to check with us. Set aside at least 10 minutes each day to  monitor your mental health . Write about your feelings. Meditate. Read a book to escape. Taking time to help yourself will give you the strength to help others.  Get Moving Exercise does more than improve your physical health. It releases endorphins that increase your mood and reduce stress. “ Exercise boos...

W orking in our comfort zones affected productivity significantly. With  mobile phones buzzing  constantly with notifications and the fridge door at our arms’ distance, focusing on the small screen seemed nearly impossible. I was in the same boat as everyone else. However, just to compensate for the time wasted, I came up with a list to focus on while working. Here it goes: Shout-out to Your Productivity Sometimes letting everyone know your working hours helps you stay away from random 3 PM conversations. Everyone is missing everyone in this pandemic and  cannot get enough of video calling  throughout the day. But doing the same even while attending a meeting or lecture could prove disastrous. This may include unmuting yourself in the meeting while you rant about your extra gained weight to your best friend. Making Desk Space Is as Important as Making Headspace Your efficiency significantly increases when you have fewer distractions in front of you. Just like a clear...

    L ife became a trade for us all. It’s a trade to stay positive from all the negatives. We tried exchanging the negatives from life to have something light on our hearts and stay content with each day. COVID-19 has been challenging, but we have been more challenging.  We had to choose each to make this trade or not to stay sane because that’s what was tested each day. All we saw were negatives, but it’s time now to see the brighter side around us.  It’s to remind yourself that it’s not as bad until you make it for yourself, so to stay lighter and brighter, here are a few TIPS that you can tip on.  Social Distancing, Not Self-distancing  Social distancing is a norm we followed this year. Self-distancing is a norm that we have followed through all these years. It’s time to reduce the gap between you and the self you lost amidst all the work and responsibilities you had.  It’s time to read, write, paint or scribble and become a Picasso of your own. Let...