OCC Blogs

  C ustomer support is very crucial to the growth of any business. It helps to build trust and credibility as much as it helps to ensure clients are satisfied. There are a variety of ways through which businesses offer support to their customers. These include popular platforms such as social media, phone calls, emails, as well as chat support. In recent times, email as well as chat support platforms have been getting more popular among businesses and their customers. If you are thinking of engaging your customers through email and chat support services, it would interest you to know why these platforms are important to keeping your customers happy and satisfied. Below are five reasons why you should unlock the benefits of email and chat support services for customer satisfaction and growth.   Trust and Credibility Customers seem to trust email and chat support more than other channels nowadays. Perhaps this has to do with the fact that both of these are in written forms. Peop...

  C ustomer support is very crucial to the growth of your business. It helps to build trust and credibility as much as it helps to ensure clients are satisfied. There are a variety of ways through which businesses offer support to their customers. These include popular platforms such as social media, phone calls, emails, as well as chat support. In recent times, email, as well as chat support platforms, have been getting more popular among businesses and their customers. If you are thinking of engaging your customers through email and chat support services, it would interest you to know why these platforms are important to keeping your customers happy and satisfied. Below are five reasons why you should unlock the benefits of email and chat support services for customer satisfaction and growth.   Your business can build trust and credibility. Customers seem to trust email and chat support more than other channels nowadays. Perhaps this has to do with the fact that both of thes...

  G one are the days when you have to do all the laborious, repeated business and office tasks by yourselves, and struggle to meet deadlines because you are overworked. Nowadays, professional virtual assistants are in demand by many entrepreneurs and small business owners as they can delegate their office support tasks to these professionals at a very low cost. Virtual Assistants (VA) offer comprehensive support to many business owners and other professionals, and even individuals who need support. These professionals can do anything you need, from SEO, social media marketing, email and chat support, appointment setting, blogs, and other writing and back office support services. Below, are some of the many reasons why it is beneficial and important nowadays to hire professional virtual assistants for your business. 1.  Business Growth No business owner is a Superman! As an owner of your business, you have more important things to do than to spend all your precious time creatin...

  C ustomer support is very crucial to the growth of any business. It helps to build trust and credibility as much as it helps to ensure clients are satisfied. There are a variety of ways through which businesses offer support to their customers. These include popular platforms such as social media, phone calls, emails, as well as chat support. In recent times, email as well as chat support platforms have been getting more popular among businesses and their customers. If you are thinking of engaging your customers through email and chat support services, it would interest you to know why these platforms are important to keeping your customers happy and satisfied. Below are five reasons why you should unlock the benefits of email and chat support services for customer satisfaction and growth. Trust and Credibility Customers seem to trust email and chat support more than other channels nowadays. Perhaps this has to do with the fact that both of these are in written forms. People also...

  E xceptionally organized back office support services offer organizations some assistance with focusing on their core exercises. Reliable service suppliers handle the back-office operations of business firms productively, helping them to develop, build deals, and serve clients better. Jobs include digitization of paper reports, accounts and payroll processing, sorting and indexing, transaction processing, creation and administration of databases, processing of legal records, medical information entry, insurance claim processing, mortgage information entry, data capture and conversion, forms processing and survey processing among others. Some of the major services which are being outsourced by various companies and organizations today are back office support services, email and live chat support. These assignments fall under the class of non-core business exercises of a company hence it is ideal to outsource them to a   specialist   who has the required abilities in the ...

  A re your salespeople spending too much time prospecting and not sufficient time closing? Give them extra sales appointments than they can deal with.  One Contact Center , a trusted BPO service company provides you with a team of appointment setting agents that are highly experienced and skilled to provide reliable appointment setting, cold calling, lead generation and other BPO services. Unlike a traditional call center company, OCC’s experienced sales agents have the skills and knowledge to navigate complex companies, handle gatekeepers, and discuss real business issues with the company’s decision makers. Our appointment setting agents are adept at delivering value propositions and complex sales messages to get the attention of decision makers and sophisticated business owners. Reliable Appointment Setting Services  The cornerstone of our services is our reliable appointment setting, in which our experienced agents schedule appointments for your sales team w...

  M ost of the services that are being outsourced nowadays have to do with customer experience. Despite some doubt that it should be done, customer care and support services can be outsourced easily, considering the large number of call centers which are available nowadays. Some people think such service should not be outsourced, but should be done by the company. Some others think it is unethical to hire outsiders to cater for the needs of the company. However, most people think outsourcing this type of service is a great idea, and that it is good to use the global talent that is available out there. Most of the companies ensure these agents undergo all the necessary training in order to serve customers the way they are supposed to. Although there are difficulties in the earlier outsourced companies,  the advancement in communication, technology and knowledge of these problems have helped in providing the right service for customers. The representatives are also trained rigor...

C ustomer support is very crucial to the growth of any business. It helps to build trust and credibility as much as it helps to ensure clients are satisfied. There are a variety of ways through which businesses offer support to their customers. These include popular platforms such as social media, phone calls, emails, as well as chat support. In recent times, email as well as chat support platforms have been getting more popular among businesses and their customers. If you are thinking of engaging your customers through email and chat support services, it would interest you to know why these platforms are important to keeping your customers happy and satisfied. Below are five reasons why you should unlock the benefits of email and chat support services for customer satisfaction and growth. Trust and Credibility Customers seem to trust email and chat support more than other channels nowadays. Perhaps this has to do with the fact that both of these are in written forms. People also belie...

  W hether you're providing customers with the right documentation, making payments, changing accounts, or organizing product notifications, back-office activities can be unpleasant, but they are crucial. Errors cause frustrated and irritated users and additional pressure on your contact center. From the customer's point of view, the back office requirements seem simple and clear. Examples are the insured that have bought a new car and are updating their data or a utility user that changes the payment method. However, many back office processes are still useful and ineffective, or are used in silo-based systems, which increase time and effort, thus increasing administrative costs. Mixing with thousands, if not millions, customers who have a large organization and scale impact on the bottom line are clear. One way to reduce these costs and improve the user experience is to integrate different back-office systems and connect with a   professional customer service team . This cre...

  W ith  more than half of the world now on social media , you’ll be leaving too much on the table for your competitors if you’re not actively engaging and supporting your customers on these platforms. But this is not something you approach without a clear strategy. In today’s post, we discuss a few things that will make your social media customer support rock as well as a few things that could quickly mess things up. 3 Things to do When Developing a Social Media Customer Support Strategy 1. Develop an ideal workflow. Handling social media seems all too easy until you’re caught in the web of chaos and unproductivity that won’t help you get much done. Before you jump at this, map out a workflow that carefully analyses your goals and objectives. These include answering questions such as the expected amount of inquiries you expect to take, how you intend to bring your brand identity to your support, who gets the autonomy to answer questions - could be you or a different point per...