OCC Blogs

  N ot all problems occur between business hours. Even though your business can’t run around the clock, this doesn’t mean your  customer support  can’t. 24/7 customer support service   is the best solution for the growing needs of any business. It guarantees a professional approach to answering questions about your business. 24/7 customer support includes telephone support, email and chats support as well. Outsourcing your customer support helps increase the conversion rate of your business and build your business to support its customers, without having to spend a lot of time in organizing new employees.  Below, you will find out good reasons why you should outsource your customer support service.   ROUND THE CLOCK SUPPORT It is almost impossible for companies to work for 24 hours a day. This is further complicated when referring to all online and offline resources. Outsourcing customer service to the right company will make it possible for your company to be able to run 24 hours nons

  E xceptionally organized back office support services offer organizations some assistance with focusing on their core exercises. Reliable service suppliers handle the back-office operations of business firms productively, helping them to develop, build deals, and serve clients better. Jobs include digitization of paper reports, accounts and payroll processing, sorting and indexing, transaction processing, creation and administration of databases, processing of legal records, medical information entry, insurance claim processing, mortgage information entry, data capture and conversion, forms processing and survey processing among others. Some of the major services which are being outsourced by various companies and organizations today are back office support services, email and live chat support. These assignments fall under the class of non-core business exercises of a company hence it is ideal to outsource them to a  specialist   who has the required abilities in the craved field. A

  T his pandemic has already forced  millions out of work  and at the same time opening new roles and challenges for HR and recruiting teams. While COVID-19 threatens every area of business and work, recruiting is one key aspect you’ll never want to abandon as the need for hiring and talent acquisition will still be key for  business success and continuity . We have compiled this post to help you understand how to adapt your recruiting strategies for success in the era of the coronavirus. Leggo! 1. Improve Your Employer Brand A lot of hiring and rehiring will need to be done. To attract the best talents, efforts should be made to make your employer brand more relevant, credible, and distinctive. Employers should come across as supportive and empathetic, considering the times we are in. These efforts should include leveraging web, social, and other digital platforms to shape how candidates view your company in order to leverage this advantage for your staffing and recruitment processes.

W orking in our comfort zones affected productivity significantly. With  mobile phones buzzing  constantly with notifications and the fridge door at our arms’ distance, focusing on the small screen seemed nearly impossible. I was in the same boat as everyone else. However, just to compensate for the time wasted, I came up with a list to focus on while working. Here it goes: Shout-out to Your Productivity Sometimes letting everyone know your working hours helps you stay away from random 3 PM conversations. Everyone is missing everyone in this pandemic and  cannot get enough of video calling  throughout the day. But doing the same even while attending a meeting or lecture could prove disastrous. This may include unmuting yourself in the meeting while you rant about your extra gained weight to your best friend. Making Desk Space Is as Important as Making Headspace Your efficiency significantly increases when you have fewer distractions in front of you. Just like a clear mind helps you to

  I f you’ve decided to commit efforts, time, and resources to customer support, it just might be the beginning of a new era of success for your company. But while you’re worried about the high costs of setting up an in-house customer service infrastructure and maintaining a team, you’ll find that outsourcing your customer support services makes much more sense. The challenge here is that not all support agencies are equal. And it takes only a reliable and reputable agency to help you implement world-class support without breaking your budget. Wondering how this works? There are several steps involved; Starting off with a plan Your customer support should be built for success from the start. That’s why you need a plan, to begin with. You’ll need to have a strategic plan that will be tailored to meet your specific business needs. Having a plan and strategy will help you identify your customer support goals as well as the key processes that will be involved to achieve these goals. Choose

R egardless of the size of your company, it’s always a plus to commit to exceptional customer experience as this can greatly influence client retention. Your clients have to like what you do. They have to feel good about how they feel they are being treated. This is critical to customer experience. How then can you leverage exceptional customer experience to keep your clients coming back? Below are a few things you may consider doing; 1. Your Word Is Your Bond It’s always better to commit to your promises. Meeting deadlines and delivering on your word should be a priority for every organization. This will go a long way to influence how your customers perceive you to be as far as honesty and reliability are concerned. The best thing is to only make promises you can keep. You should not promise heaven on earth only to under-deliver on your promise. Your word should be your bond if you want the best service experience for your clients. And this experience will be vital to deciding whether

T wo things will help you play a big role in helping you convert prospects into loyal customers. Without mincing words, you’ll need to have a good grasp on customer behavior while also understanding what problems your consumer base really wants your business to solve. While it seems simple, these two things will make a big difference!  With so many customers purchasing your product or services, it’s almost impossible to get to know everyone on a personal level. Good news! You can leverage proven research on consumer behavior. We are all different, no doubt. But somehow, we are mentally configured to respond to certain instances in similar ways. For the 10 simple secrets, here we go! Paralysis by Analysis in Consumer Behavior  “Would you be kind enough to help by giving a donation?”  OR “Would you be kind enough to help by giving a donation? Every penny will help.” Research has shown that more people would be willing to give in to the second sentence. When you simplify actions and set m

  T oday’s customer yearns more than ever for more attention and while many companies are honestly trying to be better, they end up falling flat and ‘just okay’ before the intended audience. What are companies doing wrong and how can they get this right? These are the things we’ll explore in this blog. But then,   What is a customer experience strategy? Well, CX sums up all of the interactions a customer has with the company before and after the sale. The customer experience strategy will, therefore, mean a sum of all the actionable plans the company has in place to guarantee maximum positivity and happiness as these relate to the customers’ experience. So, Here Are the Ingenious Ways Businesses Can Improve Customer Experience Less than one-tenth of businesses today are getting a nod of total approval and satisfaction from their customers. Find out what your company needs to get right to enter this highly-coveted league. Innovate Rather than Imitate Imitation is bad and can actually be

  "40% of employers say they've experienced a lack of communication during this pandemic,"  and we cannot agree more! With the COVID-19 pandemic hitting the world out of the blue, every organization tries to find an innovative way to tackle this situation. Several organizations used  technology to support their businesses  and went online. However, facing this black swan created more problems than expected. Even the employees and managers with experience over the decades were unable to cope with the new normal. We reached out to several organizations to figure out the challenges they faced during this pandemic. They are as follows:  --  Without adequate training for the new and tenured employees, the work from home concept became inefficient.   --  Keeping tracks, monitoring, and analyzing overall productivity became one of the significant  challenges in online businesses.   --  Training the tenured managers (or boomers as we could say) was one of the prominent