OCC Blogs

  C onsumers in every industry experience buying pain and buyers can be categorized into three classes based on these levels. Spendthrifts making about 15% of your consumers would spend more before hitting their pain level. A whopping 61% will be average spenders while the remaining 24% will be the Tightwads. The tightwads spend less on average before hitting their pain point. 3 Types of Buyers Exist, Understand Each Group Which type of buyer is most difficult to convert? Of the three groups, the  TIGHTWADS  are the hardest to convert. Well, it makes sense to minimize the buying pain for this group and the others. By reframing value in a way that splits the payment into smaller increments, increasing value with bundling so consumers can pay in one fell swoop, and using the right choice of words, response rates among tightwads can be significantly increased. Admitting Shortcomings to Highlight Strengths If you’re wondering whether it would make sense to admit your faults to consumers, y

  T here’s no doubt that these are tough times for any business. But regardless, many businesses want to stay resilient and cater to their customers as they would normally. This calls for a great deal of innovation and strategy. There’s great hope that we would get the pandemic behind us very soon. So, it makes sense that businesses leverage this moment to add more value to their clients to earn their trust and loyalty, even long after the pandemic is gone. To do this would require great innovation and a forward-thinking approach. But customer support will always be at the core of each and every one of your business decisions. It’s normal to want to keep your customers as happy and satisfied as you can. The pandemic leaves little to no room for excuse. This is why customer support via phone calls, text messages, live chat, and more should take a place of prominence within your business response to this and any other pandemic. No matter what your business response and strategy to the pa

  I n the face of a pandemic, working from the comfort of our home has become the new normal.  However, this new normal has also welcomed several unique challenges and severely impacted different industrial sectors worldwide. Dealing with new clientele without physically meeting them is not everyone's cup of tea. The skills everyone has developed over the years to survive in the corporate world seem relatively insignificant during the COVID-19 pandemic.   The pandemic caused by COVID-19 has affected the customer service sectors harshly. It was already a significant challenge to recruit an ideal employee who would help you grow your business through efficient customer services.  These  challenges faced by several organizations  have made a considerable impact on the customer service sector. Some of them are as follows:  Adapting to the New Technology: Post lockdown, the entire process, and operations took a great hit. The old means and ways of doing the business no longer remained a

  W orking in our comfort zones affected productivity significantly. With   mobile phones buzzing   constantly with notifications and the fridge door at our arms’ distance, focusing on the small screen seemed nearly impossible. I was in the same boat as everyone else. However, just to compensate for the time wasted, I came up with a list to focus while working. Here it goes:   Shout-out to Your Productivity Sometimes letting everyone know your working hours helps you stay away from random 3 PM conversations. Everyone is missing everyone in this pandemic and   cannot get enough of video calling   throughout the day. But doing the same even while attending a meeting or lecture could prove disastrous. This may include unmuting yourself in the meeting while you rant about your extra gained weight to your best friend.     Switch on Your Noise Cancellation Headphones You have to make sure that all your other devices are on silent. You cannot afford to lose your focus with every notification

  R unning the company, factorizing the capital, and optimizing resources require a different set of skills. That is where CEOs come to the rescue. They need to soak up the founder's ideas, rules, and regulations and then execute and operate the company accordingly. It is challenging to set their vision for the company and follow the founders' vision and culture. It is tough working towards our dream, but the struggle increases on a whole other level when working for someone else's dream. By interviewing top CEOs, we gathered a few secrets about helping reach the company to their optimum potential. Here is a sneak peek into some of those secrets. Understand the past and present situations.  It is very crucial to primarily analyze the available resources at hand before starting any operations. The CEO should research the past operations undertaken by the company. What decisions worked the best while what steps undertaken failed in the long run. This offers a clear picture fo

  F inding an inner drive to stay motivated for real success can be quite challenging in instances like this when we’re isolated from others. The tips below will, however, help inspire your innate creativity! 1.  Embrace and Hone Your Natural Talents Everyone has some form of innate creativity. It will, however, take some actions or occurrences to ignite the sparks of creativity in us. While we’re holed up inside due to social distancing, embracing and honing in on your natural talents can help boost creativity that can spill into other areas of our lives. Whether you like painting, playing the piano, writing poetry, etc., you can consider trying your hands on any of these things to pick up where you once left. With significant consistency and accountability, you’ll be surprised at the results you can get.   2.  Experiment with New Ideas Experimentation and inspiration can give birth to moments of creativity. While you’re separated socially, you can consider experimenting with your ide

  T he whole world is currently dealing with a pandemic that has threatened different sectors of society and almost grounded some. Let’s hope all of these will be over soon. But there’s no denying how badly these uncertainties have affected the global workforce. Ginger, an on-demand mental health provider, released new statistics compiled from a   survey after its Second Annual Workforce Attitudes Report . The statistics are startling; Almost 70% of workers feel they are more stressed now than at any other point throughout their entire career. 43% of workers say they’ve experienced illnesses resulting from work-related stress. And; 93% of employees working from home say they’ve felt moderate to extreme stress. Chances are you may find your mental health impacted by the uncertainty of these times. It’s scary to think of, but here are some cool and fun tips to help you find mental health balance amidst the chaos. 1.  Do More of the Things You Enjoy Stress, pressure, and more could take a

  T he coronavirus pandemic is not enough excuse to neglect your customers during this time. We are hoping that all of these will be over soon. But businesses that want to retain their customers as well as maintain their brand reputation will know better than to not take customer support seriously. Here at One Contact Center, our work from home strategy has helped us safeguard the safety and well-being of our staff members so we can better support you and your business during this time. Through our usual way of sincere care and creative thinking, we have been able to perfect our work from home strategy in a way that has had little to no effect on normal business operations. Your small business can also take a cue from us and many of the other innovative companies that are still finding a way to help their clients during these tough times. From our experience as well as those of many other innovation-driven businesses out there, we’ll recommend four (4) key factors for small businesses

  A ttracting the brightest early talents and having a sound corporate policy on diversity, equity, and inclusion (DEI) are a two-way street. In this guide, we look at how entrenching a culture of diversity can matter so much in attracting and retaining top talents in an increasingly competitive labor market. Several studies have shown a correlation between having a diverse workforce and the ability to attract top-quality talents. A company culture that reflects diversity, equity, and inclusion can help boost your employer brand. According to a recent Glassdoor survey,   67% of job seekers   prioritize diversity as a key factor when deciding where to work. And that’s not all. As much as 50% of current employees say they’d like to see their employers actually do more to improve their diversity, equity, and inclusion policy. Driving Innovation with Diversity Innovation is the best path to success. Several studies have shown that innovation and novel ideas are commonplace and more promine

  T he epidemic has been a difficult situation for all of us. Things have been going down for a long time now. Amid this chaos, living at home to prevent its spread has been a daunting task for people around the world. Whether it is children or adults, we have all reached the point of complete anger. And the thing that has kept us going amid this situation is social media. Despite all its controversial issues, it was the only entertainment for most people. Live Streaming Will Always be Popular The global health crisis of 2020 saw many businesses go digital but was unable to maintain social confusion and prevent the spread of COVID-19. Face-to-face meetings turned into Zoom conferences and live concerts turned into live streams of artists playing in their homes. So naturally, there is a  rise in the use of live streaming  features on social media. Facebook has seen a huge increase in messaging and live streaming, especially in the most influential areas of COVID-19 such as Italy. For ex