OCC Blogs

  T he healthcare sector, now more than ever, should lead in modeling customer experience. According to   Forbes   and   Statista ,   healthcare is one of the top 5 industries known for poor customer experience. This is perhaps due to the high complexity and fragmentation of most businesses in this industry. But whatever the reasons could have been, the coronavirus pandemic seems to have further exacerbated these customer support challenges for healthcare businesses. Current State and Challenges of the Healthcare Sector COVID-19 has brought on a few challenges for the healthcare sector. According to a publication in the   Annals of Internal Medicine , one of these key areas is the disruption to healthcare supply chains. The already-frail system of this industry has been further exposed to more glitches by the ravaging coronavirus disease.  As far as product needs in hospitals are concerned, the five most important products seem to be pharmaceuticals, medical devices, medical supplies,

  T he fact is that, especially in established businesses, it is often best to focus on your efforts to retain customers. After all, what’s the point of  investing time, energy, and resources in purchasing customers , only to waste the power of their relationship once you have them on board?   Helps in Immaculately Positioning your Business One of the great things about high customer retention rates is that you are able to create an unmistakable sense of who your customers really are. On the other hand, this data is important for your customer retention efforts and provides you with tools to make customized and targeted promotions to increase your chances of success. But, moreover, all of this will help you in your efforts to find it in the future; you will know exactly what kind of people are likely to be loyal customers - who they are, where they live, what motivates them to shop, and what kind of messages they respond best to. Statistics show that 61% of consumers take their busines

  The pandemic continues to impact our lives in ways no one ever imagined.  Many workers have had to work from home because of this.  Finding an inner drive to stay motivated for real success can be quite challenging in instances like this . The tips below will, however, help inspire your innate creativity! 1. Embrace and Hone Your Natural Talents Everyone has some form of innate creativity. It will, however, take some actions or occurrences to ignite the sparks of creativity in us. While we’re holed up inside due to social distancing, embracing and honing in on your natural talents can help boost creativity that can spill into other areas of our lives. Whether you like painting, playing the piano, writing poetry, etc., you can consider trying your hands on any of these things to pick up where you once left. With significant consistency and accountability, you’ll be surprised at the results you can get. 2. Record Your Ideas The fusion of creativity and productivity is needed to bring y

  D espite the added challenges brought on by the coronavirus pandemic, this industry has largely managed to survive, thanks to the incredible resilience and ingenuity of recruiting professionals. While we can’t deny that  COVID-19 has impacted the recruiting sector immensely , we’ve detailed some of the must-have recruiting skills for success in a post-covid talent market. 1. Critical Thinking and Analytical Skills Recruitment professionals have to be proactive. This, of course, requires thinking ahead and as well as leverage available data to gain insights and discover emerging trends. Professionals must develop an entrepreneurial mindset in this regard, to easily and quickly identify current workforce challenges, future-proof their businesses and operations, and create new opportunities for their clients. 2. Creativity and Innovation To attract the right talents to fill open roles, recruiters need to create memorable recruitment experiences to stand out from the sea of other competi

  B eing customer-centric requires a deliberate commitment to principles that can counteract different types of   short-term strategie s   and would-be cost-effective means of directly connecting to the bottom line. If you want to build a customer-focused company, you have to commit to a set of values ​​- and then focus on your entire organization - that puts customers first and most important in all decisions. It’s not easy, and it doesn’t always come naturally. But if you succeed, it will have a direct and positive impact on your bottom line. Here are few ways of making your business more customer-centric: Know Your Customers' Needs This could be the best time to take a page out of Henry Ford. In one of his interviews, he had mentioned that: " If I had asked people what they wanted, they would have said faster horses . " Even though this statement seems contradictory to the idea of being customer-centric, but there is more to it than what seems. Had it been that Henry F

  I n   outbound telemarketing , the call centers give direct calls to prospective customers. For instance, a service network company can call present customers of the company to advertise a new services, or promotion; also, the company can call even non-customers to get an increase in sales. Here we will be giving you some practical tips, which will ensure you have an active outbound telemarketing customer service or campaign and how back office support and administration can help resolve customer service issues one by one.   Pay Caution to Fostering Values Nowadays, many telemarketers are relatively worried about the sales and have often been applying efforts in delivering values and fostering.  It is noticeable that when promotion experts of BPO call center companies try to gain the trust of clients by making the discussions seem so value-centric, prodigious outcomes are bound to occur.    Do Not Ever Multitask During Any Call  This is the most major error that many telemarketers ma

  I f you agree that small businesses are the mainstay of any economy, then you’ll also agree that, right now, more than ever, there’s a great need to support the small businesses in your local neighborhoods. And if you’re wondering just how you can do this, this post will help you get started! Buy from Local Businesses There are many advantages to buying from local businesses. Rather than purchase at big box stores or nationally owned businesses, you’ll be able to keep the money in your community. Local businesses tend to also purchase from other local businesses. This means you’ll maintain cashflow in your community while also growing your local tax base. Besides, these people actually know you and will appreciate your patronage more in these challenging times. Write Great Reviews for Your Favorite Businesses We know it could be challenging to deliver an awesome   customer experience during the pandemic . And here at One Contact Center, everything we do is aimed at helping our client

  Y our telemarketing services should not necessarily be confined to the premises of your business premises. Today’s rapidly advancing technology has made remote working easier and if there is something very amazing that this brings, it is the ability to outsource several non-administrative tasks and functions in your company to  professional outsourcing firms . Since it has been established that good customer service and relation is a key factor to increased sales as well as a business ROI, availing their services will go a long way to help your business grow.   While you may choose to manage your telemarketing services as well as  call center services  within your business premises, most times, it is always a better option to outsource so you can enjoy the great benefits that come with outsourcing. 3 Signs that it’s TIME to Outsource Your Call Center Services If your business is showing the following signs, you should know the time is just ripe enough to delegate all of your telemark

  A nticipating the latest trends in social media today can help you build a solid future for the future. You will just know what to look for and how to change your social strategy according to current social trends. T he epidemic has been a difficult situation for all of us. Things have been going down for a long time now. Amid this chaos, living at home to prevent its spread has been a daunting task for people around the world. And the thing that has kept us going amid this situation is social media. Despite all its controversial issues, it was the only entertainment for most people. Live Streaming Will Always be Popular The global health crisis of 2020 saw many businesses go digital but was unable to maintain social confusion and prevent the spread of COVID-19. Face-to-face meetings turned into Zoom conferences and live concerts turned into live streams of artists playing in their homes. So naturally, there is a  rise in the use of live streaming  features on social media. Facebook

  D uring these difficult times, your mental and physical health needs much support. So, we’ve put together some ideas on how to stay healthy during pandemic. Hopefully, they can inspire you as the pandemic continues. Practice Good Posture While Working If you are struggling with a good working environment in the office, it can be even more difficult to maintain it while working from home. Making  small changes in your work  schedule can prevent eye strain, muscle problems, and mental fatigue. Adjust your monitor so that the top of your screen is at eye level. Sit with your arms and thighs flat on the floor and your back supported. Use a pillow or a folded towel to get extra back support, if needed. Your wrists should be straight and loose when your fingers are in line with the keyboard and your elbows should be open, unlocked. Lastly, keep your workplace tidy. A clean desk means a clean mind. Get Moving Exercise does more than improve your physical health. It releases endorphins that

  A s we keep behind the unfathomable year and enter the New Year with hopes and dreams, we should not forget the learning from the pandemic era. As everyone was locked up in their houses during the COVID-19 pandemic, the term customer experience has completely changed. Even the big companies and brands who stayed loyal to their   customer experiences   and values took a big hit as they failed to keep up with the ever-changing demands of the customer during the pandemic. So in order to deal with the “hopeful” future, we have come up with a blueprint that would help anyone and everyone to devise an immaculate customer experience. This blueprint was engineered factoring several segments that were affected by the pandemic and different variables that are required to be taken into consideration. The perfect solution for customer experience is as follows:   Omnipresent Agents: As all the agents were forced outside of the contact center and made to work from the comfort of their homes, their