OCC Blogs

  E xceptionally organized back office support services offer organizations some assistance with focusing on their core exercises. Reliable service suppliers handle the back-office operations of business firms productively, helping them to develop, build deals, and serve clients better. Jobs include digitization of paper reports, accounts and payroll processing, sorting and indexing, transaction processing, creation and administration of databases, processing of legal records, medical information entry, insurance claim processing, mortgage information entry, data capture and conversion, forms processing and survey processing among others. Some of the major services which are being outsourced by various companies and organizations today are back office support services, email and live chat support. These assignments fall under the class of non-core business exercises of a company hence it is ideal to outsource them to a specialist who has the required abilities in the craved field. Asid

  Y ou may not have known, but companies outsourcing their online booking and reservation services are at an advantage over their competitors who aren’t. Your outsourced telemarketing services should not necessarily be confined to the premises of your business premises. Today’s rapidly advancing technology has made remote working easier and if there is something very amazing that this brings, it is the ability to outsource several non-administrative tasks and functions in your company to professional outsourcing firms. While you may choose to manage your online booking and reservation services as well as call center services within your business premises, most times, it is always a better option to outsource so you can enjoy the great benefits that come with this service. If your business is showing the following signs, you should know the time is just ripe enough to delegate all of your telemarketing services to a professional telemarketing service provider. Your Leads Are Poor and th

  E xceptionally organized back office support services offer organizations some assistance with focusing on their core exercises. Reliable service suppliers handle the back-office operations of business firms productively, helping them to develop, build deals, and serve clients better. Jobs include digitization of paper reports, accounts and payroll processing, sorting and indexing, transaction processing, creation and administration of databases, processing of legal records, medical information entry, insurance claim processing, mortgage information entry, data capture and conversion, forms processing and survey processing among others. Some of the major services which are being outsourced by various companies and organizations today are back office support services, email and live chat support. These assignments fall under the class of non-core business exercises of a company hence it is ideal to outsource them to a   specialist   who has the required abilities in the craved field.

  M aintaining a professional team  to cater to your customer's needs and inquiries is important to scale your food delivery business.  I f you’ve decided to commit efforts, time, and resources to customer support, it just might be the beginning of a new era of success for your food delivery business. But while you’re worried about the high costs of setting up an in-house customer service infrastructure and maintaining a team, you’ll find that outsourcing your customer support services makes much more sense. The challenge here is that not all support agencies are equal. And it takes only a reliable and reputable agency like One Contact Center to help you implement world-class support without breaking your budget. Wondering how this works? There are several steps involved; 1. Start off with a plan. Your customer support should be built for success from the start. That’s why you need a plan, to begin with. OCC offers a range of support services that range from phone support to chat,

  More than splashy logos and percentage off discounts, consistently delightful communication would bring about greater results than most other business tricks and tips you can think of. How then should you be talking to your customers? This article will be discussing the simple strategies behind effective communication. To consistently engage your customers in successful conversations that will result in superb customer experience, it will first start with you treating your customers as humans. Aren’t they humans after all? Even then, let’s see everything there is to see. Developing and implementing the right “tone” An off tone will make the whole piece flat just as in music. Consider both of these sentences; “What else can I help you with?” AND “Anything else?” While both sentences literally mean the same thing, you’ll agree with me that they’ll generate different feelings. It is important that you define your standards as regards conversations. While this will help the team have a c

  T he hospitality industry is on the road to recovery after facing a whirlwind of challenges that still linger today. Even though the pandemic forever changed the way hotel owners run their businesses, many hotels are rising to the occasion and finding effective ways to meet the needs of travelers. One of these ways is utilizing outsourced call center agents to man the lines in their reservation department. Outsourcing your hotel customer support helps increase the conversion rate of your business and builds your business to support its customers, without having to spend a lot of time organizing new employees. Below, you will find out five (5) good reasons why you should outsource your hotel customer support service. 1. Always available It is almost impossible for most businesses to work for 24 hours a day. This is further complicated when referring to all online and offline resources. Outsourcing your hotel customer service to the right company will make it possible for your company

  R egardless of the size of your company, it’s always a plus to commit to exceptional customer experience as this can greatly influence client retention. Your clients have to like what you do. They have to feel good about how they feel they are being treated. This is critical to customer experience. How then can you leverage exceptional customer experience to keep your clients coming back? Below are a few things you may consider doing; Your Word Is Your Bond It’s always better to commit to your promises. Meeting deadlines and delivering on your word should be a priority for every organization. This will go a long way to influence how your customers perceive you to be as far as honesty and reliability are concerned. The best thing is to only make promises you can keep. You should not promise heaven on earth only to under-deliver on your promise. Your word should be your bond if you want the best service experience for your clients. And this experience will be vital to deciding whether

  F or businesses like hotels, transportation, travel and tours, spas and entertainment, bookings and reservations are the key to their success. When these businesses have problems with the way they handle their bookings and reservations, expect complaints and loss of customer and revenue. That is why hiring a professional and dedicated contact center to handle these businesses’ reservations and bookings is crucial for their success.   You may not have known, but companies outsourcing their online booking and reservation services are at an advantage over their competitors who aren’t. Your outsourced telemarketing services should not necessarily be confined to the premises of your business premises. Today’s rapidly advancing technology has made remote working easier and if there is something very amazing that this brings, it is the ability to outsource several non-administrative tasks and functions in your company to professional outsourcing firms. While you may choose to manage your on

  I t doesn't take a data scientist or researcher to tell us how it is critical to maintaining customer experience for sustaining the growth of any business. Excellent customer experience ensures customer retention and provides brand advocacy. The customer experience directly affects the bottom line of several companies. By giving a premium quality customer experience, the brand ensures lifetime value, customer retention, and brand loyalty. Studies say that 52 percent of customers would go out of their way to buy the product from the brand, which they are loyal to or the one that offers the best customer experience, according to Zendesk's Customer Experience Trends Report. Post-pandemic, maintaining, and upgrading customer experience has become the sole objective of many multinational companies. As everyone is after getting the most significant market share, improvising the customer experience is the only way to go on about. To add on, in this digitally fast-paced world, the at

  A s the healthcare industry continuously changes, many clinics and healthcare organizations today are keeping up on the trends and regulations that significantly impact the industry. From initial consultations, treatments to follow ups, medical organizations are expected to always strive for excellent customer service. To be able to meet this expectation, they use the service of outsourced call centers to handle their customer support needs while they focus on their core businesses. The question of many— is outsourcing call centers worth the investment? Customer support is one aspect of the healthcare industry you would not want to joke with. As simple as it may seem, it can also get very complicated. When done the right way, customer service can usher in unprecedented growth. To ensure this is offered consistently without hindrances, you may want to consider outsourcing your call center services. These and the other reasons we’ll discuss are the most important reasons your clinic or

  T oday’s consumers expect you to not only know their unique needs but also meet their ever-evolving expectations.  90% of customers would base their purchasing decisions on customer service quality.  58% of consumers won’t think twice about switching allegiances after a poor experience.  Microsoft You can still make customer support your unique brand differentiator. It’s more cost-effective than investing in new customers. This post discusses some of the best-proven tips for customer-winning support strategies that are relevant in today’s highly demanding consumer markets. Improve Accessibility for Support Many customers reaching out to customer support often do it out of frustration. When support is proving too hard to get, this compounds the situation. One of the first things you want to do to improve support is to make it easily accessible. These can include reducing the wait time for calls, responding to queries fast, and offering support for customers across a variety of platfor