OCC Blogs

  W e are all familiar with the quote, " With great power comes great responsibility " by Ben Parker from  Spiderman . However, this quote is not exclusive to comics and movies but can also be related to several organizations. We have seen several big organizations with unlimited resources shutting down just because they could not take the responsibility of managing their resources efficiently. Despite having classy technology and resources at your disposal, you cannot control it if you are unable to measure it. The contact or call center cannot perform efficiently if they do not measure their team's strengths and weaknesses. All the management related decisions made for the company or business would be guesswork. However, the  coming-of-age contact centers  have the advantage of added digital knowledge and skilled labor having experience in dealing with every aspect of a customer's requirement. The employees' interactions can be tracked, recorded, organized, and

  W hether you own a restaurant, a transportation service, a hotel, a hair salon, or any other type of business, creating consistently stellar customer experiences plays a major role in your business success. Outsourcing customer service and hiring a trusted and professional call center company can help you expand your business in many different ways. Here are six (6) reasons your company could benefit from a professional outsourced customer service: Repeat Business One obvious benefit to providing excellent customer service is repeat business. Making your customers feel appreciated after each purchase or call makes them want to keep coming back. Besides becoming regular and repeat consumers, they most likely will share their praise with others, thereby increasing the number of referrals you receive. Instant Access to a Highly Skilled Workforce Your business can take advantage from the team of highly skilled and trained call center representatives and agents from a professional call ce

  A ppointment setting service   is a type of advertising and marketing strategy. This method of advertising is being used by many organizations to market and promote their products and services effectively. In almost all cases, this marketing strategy is effective in improving their business. However, it is a complex process, and no business can complete this process properly because of some special skills that are required in the process. It is not possible for companies to spend their precious time making such appointments every day. To avoid these problems, these companies simply use the service of telemarketers who offer  appointment setting services . Once you have decided to hire a telemarketer's services to help you set up an appointment, it is important that you choose the right company to work with you. The cost of the service will undoubtedly be one of the most important factors in the choice you make. However, do not be fooled by companies whose USP is low. You can end

  T he pandemic continues to impact our lives in ways no one ever imagined. Finding an inner drive to stay motivated for real success can be quite challenging in instances like this when we’re isolated from others. The tips below will, however, help inspire your innate creativity! 1. Embrace and Hone Your Natural Talents. Everyone has some form of innate creativity. It will, however, take some actions or occurrences to ignite the sparks of creativity in us. While we’re holed up inside due to social distancing, embracing and honing in on your natural talents can help boost creativity that can spill into other areas of our lives. Whether you like painting, playing the piano, writing poetry, etc., you can consider trying your hands on any of these things to pick up where you once left. With significant consistency and accountability, you’ll be surprised at the results you can get. 2. Experiment with New Ideas. Experimentation and inspiration can give birth to moments of creativity. While

  Today is the last day of World’s Largest Customer Contact Event. We have a lot of great things going on today - so make sure to visit our booth #628 for a 1:1 meet up before the convention ends. #OCCBackinCCW #CustomerContactWeek #CCWVegas

  It’s the 3 rd  Day of the World’s Largest Customer Contact Event! Stop by our  booth #628  for a 1:1 meet up, live demonstrations, and thought leadership discussions from our team. #OCCBackinCCW #CustomerContactWeek #CCWVegas

  T he e-commerce industry has witnessed unprecedented growth in recent times. Competition here is fierce also. You’ll need to create a one-of-a-kind experience for your customers to win them over, for the long haul. How can you do that? Here are five strategies you can implement; Adopt a Multi-channel Approach to Multichannel Whether this has to do with your customers’ shopping experience or communication before, during, and after sales, it makes sense to be reachable and accessible for every customer from their preferred means and mode of contact. For many customers, this is a critical factor that can influence their perception of and satisfaction with the service. There’s nothing to benefit from restraining yourself to a limited number of channels. Whether customers want to contact through phone, over the web, from their mobile devices, via emails, on social media platforms, make yourself easily accessible. Simplify Service for your Customers Making your platform super simple for yo

  The World’s Largest Customer Contact Event has started, and we can’t wait to meet you! Discover personalized experiences across all channels and customer interactions and gain access to the in-depth, objective insights your company needs to move forward.  Stop by our booth #628 and have a dinner or a cup of coffee with us to discuss possible opportunities. #OCCBackinCCW #CustomerContactWeek #CCWVegas

  W e know how challenging it is to run our own company, reach targets and achieve the goals. The founders come up with unique ideas for their companies. But running the company, factorizing the capital, and optimizing resources require a different set of skills. That is where CEOs come to the rescue. They need to soak up the founder's ideas, rules, and regulations and then execute and operate the company accordingly. It is challenging to set their vision for the company and follow the founders' vision and culture. It is tough working towards our dream, but the struggle increases on a whole other level when working for someone else's dream. By interviewing top CEOs, we gathered a few secrets about helping reach the company to their optimum potential. Here is a sneak peek into some of those secrets. Understanding the Past and Present Situations It is very crucial to primarily analyze the available resources at hand before starting any operations. The CEO should research the

  The World’s Largest Customer Contact Event starts today, and One Contact Center is very pleased to be here! Discover personalized experiences across all channels and customer interactions and gain access to the in-depth, objective insights your company needs to move forward.                                                 Stop by our Booth #628 and have a dinner or a cup of coffee with us to discuss possible opportunities. We can’t wait to meet you!

  G one are the days when business owners could not conceive of outsourcing their customer service. Today, more and more businesses, from small to medium and even well-established large enterprises outsource their customer service needs to the professionals. Whether you own a restaurant, a transportation service, a hotel, a hair salon, or any other type of business, creating consistently stellar customer experiences plays a major role in your business success. Outsourcing customer service and hiring a trusted and professional call center company can help you expand your business in many different ways. Here are six (6) reasons your company could benefit from a professional outsourced customer service: 24/7/365 Customer Support Professional call center companies typically operate 24/7. Therefore, outsourcing your call center operation will allow your company to quickly and easily offer 24/7 coverage. This will let your customers know that your business is always available to meet their

  We’re excited to be a part of #CCWVegas, the world’s largest customer contact event series. Join us in person, benchmark with your peers, and bring your team together again at CCW, June 20 – 23, 2022 in Las Vegas. #OCCBackinCCW #CustomerContactWeek #CCWVegas

  We greet all the fathers, our partners, and employees a Happy Father's Day! We salute you and thank you for all you do. May you enjoy your special day with your loved ones! #FathersDay2022 #dad #family

  One Contact Center is very pleased to be back in person at the Customer Contact Week flagship event in Las Vegas, June 20 – 23, 2022. Please Meet Us at Booth #628. Let's talk about helping your company deliver a great customer journey and, at the same time, save you more money. Our business development managers are on site to explain how we can help companies like yours. We hope to see you there! #OCCBackinCCW #CustomerContactWeek #CCWVegas

  T wice as many employees now work from home, thanks to the COVID-19 pandemic. And as expected, this abrupt closure of contact center facilities and offices across different sectors is always going to cause ripple effects on how we work, even with stress levels being alarmingly high before the pandemic. New data from Ginger has further revealed that about 70% of employees now feel more stressed than at any point throughout their career. How can organizations ensure optimum health and wellness for the section of their workforce that now has to work from home? Here are five valuable tips; Maintain a healthy lifestyle. Regular exercise, a healthy diet, proper rest and sleep, and other healthy lifestyle choices will help put employees in good physical health conditions. This is important to ensure general physical well being as well as productivity with work. Create a designated space for work. Work-life balance is often at risk with remote work. Boundary management is, however, one of th

  One Contact Center can’t wait to be back in person at the Customer Contact Week in Las Vegas, June 20 – 23, 2022. We’ll be there for the incredible speaker line up, actionable and impactful session content, and unmatched benchmarking and team building opportunities. Join us at CCW and stop by for a 1:1 meet up, live demonstrations, and thought leadership discussions from our team. #OCCIsBackinCCW #CustomerContactWeek #CCWVegas

  Y ou may not have known, but companies outsourcing their telemarketing services are at an advantage over their competitors who aren’t. Your telemarketing services should not necessarily be confined to the premises of your business premises. Today’s rapidly advancing technology has made remote working easier and if there is something very amazing that this brings, it is the ability to outsource several non-administrative tasks and functions in your company to professional outsourcing firms. While you may choose to manage your telemarketing services as well as call center services within your business premises, most times, it is always a better option to outsource so you can enjoy the great benefits that come with this service. If your business is showing the following signs, you should know the time is just ripe enough to delegate all of your telemarketing services to a professional telemarketing service provider. 1:  Your Leads Are Poor and the ROI Is Not Impressive Businesses are al

  C ustomer service is such a big deal that it could make or break your business. Poor customer service can cost you both current and prospective customers and the ROI on great customer service can mean a lot to your business’s bottom line. While we’ll agree that customer service continues to evolve at an incredibly high pace, there are three main pillars of excellent customer service that will determine what the customer experience feels like. These are; Your staff Your products/services, and Your customers #1: Hiring for Customer Service Your staff is the bridge linking your customers with your products and services. If the bridge is broken, you sure know that customers will find it difficult to come onboard. From the receptionists at the counter to the contact center agents handling customer complaints and inquiries, everyone must be working on the same page to achieve the same end goal of delighting customers and prospects with excellent customer service experiences. Your staff mem

  T hree types of buyers exist. Consumers in every industry experience buying pain and buyers can be categorized into three classes based on these levels. Spendthrifts making about 15% of your consumers would spend more before hitting their pain level. A whopping 61% will be average spenders while the remaining 24% will be the Tightwads. The tightwads spend less on average before hitting their pain point. Which type of buyer is most difficult to convert? Of the three groups, the TIGHTWADS are the hardest to convert. Well, it makes sense to minimize the buying pain for this group and the others. By reframing value in a way that splits the payment into smaller increments, increasing value with bundling so consumers can pay in one fell swoop, and using the right choice of words, response rates among tightwads can be significantly increased. 1. Admitting Shortcomings to Highlight Strengths If you’re wondering whether it would make sense to admit your faults to consumers, you can ultimately