OCC Blogs

  A s the world has loosen pandemic restrictions, and started getting back to normal, the travel and tourism industry expects a surge of travelers booking their ticket flights, hotels and holiday packages. People want to experience the fun and joy of traveling again and as well expect a smooth hassle free travels amid pandemic. With the high demands and sudden influx of travelers, companies in the travel, hospitality and transportation industry should ensure to provide seamless customer care, this is where travel call centers come into the picture. Whether you’re a travel and tours owner, an airline or hotel owner, you get a barrage of phone calls, live chats and emails from customers and travelers with different kinds of concerns. Having an outsourced call center for your business is truly a blessing as they can handle customers and clients in multiple channels while you focus your time and effort on your business core competency. So, why should you outsource your call center needs fo

  C ustomer satisfaction and brand image are two things every business wants to keep at a high point. As it turns out, nothing would impact these two things as much as the way you communicate and relay info to your clientele. More than splashy logos and percentage off discounts, consistently delightful communication would bring about greater results than most other business tricks and tips you can think of. How then should you be talking to your customers? This article will be discussing the simple strategies behind effective communication. To consistently engage your customers in successful conversations that will result in superb customer experience, it will first start with you treating your customers as humans. Aren’t they humans after all? Even then, let’s see everything there is to 1. Develop and implementing the right “tone” An off tone will make the whole piece flat just as in music. Consider both of these sentences; “What else can I help you with?” AND “Anything else?” While b

  E xceptionally organized back office support services offer organizations some assistance with focusing on their core exercises. Reliable service suppliers handle the back-office operations of business firms productively, helping them to develop, build deals, and serve clients better. Jobs include digitization of paper reports, accounts and payroll processing, sorting and indexing, transaction processing, creation and administration of databases, processing of legal records, medical information entry, insurance claim processing, mortgage information entry, data capture and conversion, forms processing and survey processing among others. Some of the major services which are being outsourced by various companies and organizations today are back office support services, email and live chat support. These assignments fall under the class of non-core business exercises of a company hence it is ideal to outsource them to a   specialist   who has the required abilities in the craved field.

  C ompanies or businesses that are fасеd wіth a very ѕtrоng есоnоmіс and соmреtіtіvе рrеѕѕurе are turning more and more to соmрlеtе оutѕоurсіng services. Why? It is because outsourcing helps business owners get the focus back on their core business and control costs at the same time. BPO outsourcing has been around for more than twenty years, and although the Philippines was a little late to the party, the country has shown phenomenal growth in the industry. More and more businessmen from different parts of the globe are investing in this kind of outsourcing services as they find the Philippines ideal for all their outsource telemarketing service needs. With popularity and increasing demands for  outbound telemarketing services  and  inbound call center services  in the country, the Philippines has become recognized as the leading destination for BPO services worldwide. With many talented and English proficient professionals and top of the line technology, as well as a supportive gove

  T he digital revolution continues to cause notable changes and shifts in customer attitudes and expectations. While customer service teams are also expected to adapt and rejig their strategies to meet modern needs, it’s always helpful to have facts and figures available to help teams make informed decisions. Right below are some of our top picks for the best customer service facts, statistics, and quotes. Bad customer service will cost your business dearly! 50% of Americans would stop a planned transaction due to poor customer service.                American Express 2017 Customer Service Barometer 33% of Americans say they may switch companies after a single bad service experience.                 A merican Express 2017 Customer Service Barometer Businesses in the US lose about $62 billion yearly due to poor customer service.                New Voice Media While Americans will tell only 11 people about excellent service experience, they’ll tell 15 people about a poor experience.    

  Customer service is such a big deal that it could make or break your business. Poor customer can cost you both current and prospective customers and the ROI on  great customer service  can mean a lot to your business’s bottom line. While we’ll agree that customer service continues to evolve at an incredibly high pace, there are three main pillars of excellent customer service that will determine what the customer experience feels like. These are;   Your staff   Your products/services, and   Your customers #1: Hiring for Customer Service Your staff is the bridge linking your customers with your products and services. If the bridge is broken, you sure know that customers will find it difficult to come onboard. From the receptionists at the counter to the contact center agents handling customer complaints and inquiries, everyone must be working on the same page to achieve the same end goal of delighting customers and prospects with excellent customer service experiences. Your staff memb

  I s customer service the same with customer experience? If they are not the same, then how does customer service differ from customer experience, and which to focus on? Everyone in the contact industry talks about the importance of customer experience in the digital era. However, many businesses today do not know and often confuse about the difference between customer service and customer experience   for a variety of reasons. Today, we set out to clear the confusion between the two once and for all. Let’s take a look at customer service vs. customer experience in more detail. What is Customer Service? Customer service focuses on human interaction and directly supporting customers through giving them assistance or advice before or after using or buying your company’s products or services.   The goal of customer service is to increase customer satisfaction by creating everlasting relationships with customers. It usually requires a team of professionals that can provide answers and ass

  Y ou may not have known, but companies outsourcing their online booking and reservation services are at an advantage over their competitors who aren’t. Your outsourced telemarketing services should not necessarily be confined to the premises of your business premises. Today’s rapidly advancing technology has made remote working easier and if there is something very amazing that this brings, it is the ability to outsource several non-administrative tasks and functions in your company to professional outsourcing firms. While you may choose to manage your online booking and reservation services as well as call center services within your business premises, most times, it is always a better option to outsource so you can enjoy the great benefits that come with this service. If your business is showing the following signs, you should know the time is just ripe enough to delegate all of your telemarketing services to a professional telemarketing service provider. Is when your leads are poo