OCC Blogs

  H iring top talents has become all the more difficult in recent times. As much as   67% of recruiters believe that finding the right talent has become harder than ever . And that was even before the coronavirus blew up the global talent market. The future for recruiting has always been a struggle for survival. But now, more than ever, companies need to review and reinvent strategies to navigate the challenges of a chaotic talent market. In this post, we highlighted some of these key challenges that HR and recruiting teams must overcome to attract the right talents to make the best coronavirus comeback. Role and Candidate Profiling Hiring the right talents can be quite challenging. Take this data from   Glassdoor , for example; With about 250 resumes for the average corporate job offer, most   recruiters take an average of six seconds to scan resumes   to determine applicants worthy of being interviewed. You’ll agree that finding the right talents is almost always going to be a tug of

  C ustomers yearn more than ever for more attention and while many businesses are honestly trying to be better, they end up falling flat and ‘just okay’ before the intended audience. What are companies doing wrong and how can they get this right? These are the things we’ll explore in this blog.  But then,  What is a customer experience strategy?  Well, CX sums up all of the interactions a customer has with the company before and after the sale. The customer experience strategy will, therefore, mean a sum of all the actionable plans the company has in place to guarantee maximum positivity and happiness as these relate to the customers’ experience.  So, Here Are the Ingenious Ways Businesses Can Improve Customer Experience  Less than one-tenth of businesses today are getting a nod of total approval and satisfaction from their customers. Find out what your company needs to get right to enter this highly-coveted league. Innovating Rather than Imitating Imitation is bad and can actually be

  S etting up a short-term goal and following those targets diligently seems easy, then why would a company require KIPs to measure their accomplishments? Let me break it down for you how key performance indicators play a vital role in making a business successful.  Key performance indicators play a significant role in business accomplishment as they keep the  business's objectives at the forefront  while making any decisions. For becoming successful, the business objectives must be well communicated across the organization. This ensures that the employees are responsible for their own KPIs, and their actions would directly affect the company's growth. Thus, by  empowering the employees , any business can overachieve their goals efficiently. Furthermore, KPIs are not just used for quantitative analysis but also used for qualitative analysis of the employees. This ensures that the employees' work is beneficial to the company and not only done to reach the targets. Boosting E

  I n today’s business world, a competent and reliable customer service will greatly influence the success of any business. A less-reliable support on the other can spell doom for any company in like manner. In today’s blog, our discussion will center on the top reasons you’ll need good customer service to record success and improve business growth. Good customer service builds trust and credibility. For small businesses and startups in the early stages of their existence, provision of good customer service with consistency and competency can prove very vital in gaining public trust and credibility. For established corporations too, leaving customer support in the hands of inexperienced and incapable hands could destroy years of hard work and reputation. For any company, ensuring steady after sales support would help build trust since customers would get a better overall experience. Customer service is great for branding and recognition. In a business world where the competition is fie

  C ustomer satisfaction and brand image are two things every business wants to keep at a high point. As it turns out, nothing would impact these two things as much as the way you communicate and relay info to your clientele. More than splashy logos and percentage off discounts, consistently delightful communication would bring about greater results than most other business tricks and tips you can think of. How then should you be talking to your customers? This article will be discussing the simple strategies behind effective communication. To consistently engage your customers in successful conversations that will result in superb customer experience, it will first start with you treating your customers as humans. Aren’t they humans after all? Even then, let’s see everything there is to see. The Right “TONE” An off tone will make the whole piece flat just as in music. Consider both of these sentences; “What else can I help you with?” AND “Anything else?” While both sentences literally

  F rom our experience as well as those of many other innovation-driven businesses out there, we’ll recommend key factors for small businesses to help them deliver excellent customer service during and after this coronavirus pandemic. These include; Improve your BCP strategy. Your BCP is your Business Continuity Plan, if you don’t have one already, you may find it quite difficult to adapt. Can your business survive with its staff working from home? If this is something you’ve been trying, it’s time to perfect it. Take care of your staff. Start by listening to employee feedback and suggestions and find a way to keep them healthy. Our adoption of “work from home” is a perfect example. Adopt similar strategies or at the very least, ensure strict social distancing measures. If your staff are not in good shape and health, your customers will suffer. Encourage sharing and communication. Encourage proper communication and knowledge sharing among staff members so they can always stay current.

  T he fact is that, especially in established businesses, it is often best to focus on your efforts to retain customers. After all, what’s the point of investing time, energy, and resources in purchasing customers, only to waste the power of their relationship once you have them on board? 1. Customer Retention helps in immaculately positioning your business. One of the great things about high customer retention rates is that you are able to create an unmistakable sense of who your customers really are. On the other hand, this data is important for your customer retention efforts and provides you with tools to make customized and targeted promotions to increase your chances of success. But, moreover, all of this will help you in your efforts to find it in the future; you will know exactly what kind of people are likely to be loyal customers - who they are, where they live, what motivates them to shop, and what kind of messages they respond best to. Statistics show that 61% of consumers

  Food delivery industry has continued to grow in recent years and has become the new normal. Even as the restrictions are slowly easing up, many customers still use food delivery services as it offers easy and quick methods for them to enjoy delicious food from the comfort of their own homes. The increasing demand for this service has resulted in the emergence of numerous food delivery apps and platforms. However, with high customer expectations, inquiries and complaints many food businesses especially startups are having a hard time getting a toehold in an increasingly competitive market. Top Customers’ Issues with Food Deliveries In food delivery, there’s a lot that can go wrong. Many customers reported that they had an issue with their delivery and needed customer service. Some customer service challenges faced by the food delivery industry today are: - Food Quality - Late Delivery - Incorrect Order - Order never arrived - Driver required assistance To handle these issues professio

  T here are a lot of reasons for which you’ll need customer support even as a healthcare provider. Aside from the wide range of benefits that your business stands to gain, optimized support services can be very crucial to the growth and actualization of goals. There are different channels of communication available at your disposal. When properly exploited, these will help implement a better patient experience while also minimizing costs. Just like business is taking a more competitive outlook today, healthcare providers also need to adopt patient-centric measures. Call center services as one measure, can be tailored to fit your business model and meet your patients’ expectations. This goes a long way since patient retention will be critical to growth. Customer support services can also come into play in appointment scheduling, as well as communications with medical professionals. Customer support services can benefit healthcare service providers in a lot of ways. Some of this extensi

  I f you agree that small businesses are the mainstay of any economy, then you’ll also agree that, right now, more than ever, there’s a great need to support the small businesses in your local neighborhoods. And if you’re wondering just how you can do this, this post will help you get started! 1. Buying from Local Businesses There are many advantages to buying from local businesses. Rather than purchase at big box stores or nationally owned businesses, you’ll be able to keep the money in your community. Local businesses tend to also purchase from other local businesses. This means you’ll maintain cashflow in your community while also growing your local tax base. Besides, these people actually know you and will appreciate your patronage more in these challenging times. 2. Writing Great Reviews for Your Favorite Businesses We know it could be challenging to deliver an awesome customer experience during the pandemic. And here at One Contact Center, everything we do is aimed at helping ou

  A t One Contact Center, we take great pride in our reputation as one of the best omnichannel contact centers in the customer support sector.  It is for this reason that we’ll be discussing today, the core difference between being an omnichannel or multichannel contact center as more people continue to mistake these terms for one another, even though they’re very different.  Multichannel & Omnichannel Contact Center:  What Are Key Differences   The differences are in the names! Customers have vast expectations of how they prefer to communicate with their favorite brands and businesses. Most would rather communicate via the channels they use most often in their daily lives. For many, these options can range from phone calls to email, mobile apps, social media, or even via web chats.  Companies, on the other hand, have to meet these expectations.  Over time, more companies have added more channels via which they render support for their customers and prospects.  Through this, the ma