OCC Blogs

  I f you’re in the customer service business which I believe everyone actually is in, you probably wouldn’t miss the best opportunities to show gratitude to the customers who are the lifeblood of your business. If you’re looking for quirky and memorable ways to do this, this blog post will show you 10 amazing ways to appreciate your customers beyond ‘thank you’. 1. Notes still work. This old-school method has been proven time and again to have great impacts when it comes to showing appreciation. People like receiving real mails and your effort will most likely be appreciated. You should, however, try to make it as personal and specific as possible. 2. Go the extra length. We’ve heard of beautiful customer service stories told by customers who have been wowed or delighted by a customer service experience that was way out of the ordinary. You can try this too. If you’re lucky, such customers, their friends, acquaintances, or social media may help tell your story. 3. Help customers learn

  K nowing what to say when you have to say it can be really nice especially when you’re customer support personnel interacting with a customer. Not only will this enhance your replies but it will also bring consistency into your job and make it seem a whole lot easier. Below, we discuss some of these catchphrases that should be at your fingertips so you can deploy them right when the need arises.   I’ll be happy to help.  As a customer support personnel, I always end my messages with something like ‘do let me know if there is any lingering concern, I’ll be more than happy to help.' Somehow, I found this to be very good in the sense that it either ends the interaction after the customer has been satisfied or gives room for any more help the client may need.   As much as I’d like to help… Truth is there will be those times when customers would either make unrealistic demands or one you may not be able to help with at the moment. You’ll need to turn down those rejections but that sho

    I nnovation is the best path to success. Several studies have shown that innovation and novel ideas are commonplace and more prominent in a diverse workforce. According to a Harvard Business Review publication, organizations with above-average diversity may generate up to 19% more in higher innovation revenues than those with a less-than-average workforce. Another report from Fast Company also posits that having high female representation in C-suite level positions may generate up to 34% more revenue for shareholders. The case for diversity, inclusion, and equity remains very strong in not just attracting early bright talents but also in ensuring short-term success and long-term business growth. Leveraging Diversity, Equity, and Inclusion to Attract Early Talents Several studies have shown a correlation between having a diverse workforce and the ability to attract top-quality talents. A company culture that reflects diversity, equity, and inclusion can help boost your employer'

  Warm greetings to all OCC clients and employees. This Thanksgiving, we want to share our genuine appreciation with you. We’re so thankful for all of your support throughout the year. Wishing you a happy and festive Thanksgiving with all your family and friends. Happy Thanksgiving!

  As a business owner or a solo entrepreneur, you do great to have successfully grown your business to the point that you can’t handle everything on your own anymore. You’ve got a lot of tasks that you need to finish, but you don’t have the time to do it all by yourself. As a business owner like you, it is not humanly possible for you to manage and take care of every aspect of the business yourself. The answer is simple: Outsource  virtual assistant services  today! When it comes to outsourcing virtual assistant services and telemarketing services in the Philippines,  One Contact Center  is the company to call. With OCC’s one or a team of professional virtual assistants, you can now forget about the time-consuming routine tasks and concentrate more on growing your business. Let OCC virtual assistants manage your needs ranging from answering customer queries, managing your inbox, replying to emails, maintaining databases, managing your schedule and social media, researching online, data

  O utsourcing companies are the next big thing when it comes to customer support. These companies understand the business world and know that their service is the key to the existence of a business since the customer is the backbone and bedrock of every business. Going through this article, you will understand their importance and what outsourced customer service providers can do for your business.   They offer a wide range of services. A   customer service company  apart from rendering customer support services to your business can help you carry out market research and survey via communication with your customers, asking them questions about your services as well as asking to know what they want. This will help you improve your service to suit their demands and better your chance of making more sales and gains in the ever-challenging market.   They listen to your customers. Since in business, the customer is king. The   customer service outsourcing company   helps to listen to your

  G ood news! You can leverage on proven research on consumer behavior. We are all different, no doubt. But somehow, we are mentally configured to respond to certain instances similarly. For the ten (10) simple secrets, here we go!   1. Internal labeling Can Be Quite Powerful  We aren’t talking about brand labels here. Instead, we are advocating labeling consumers into groups. If you’re wondering whether this is a good thing to do, research has shown that not only do people like to be labeled but they are also more likely to participate in a group if they feel included. The part of your customers labeled  superior customers  would end up spending more than those labeled  regular customers.  It’s our human nature. Once people feel like they are part of a group that implies the superiority of their status, they are more inclined to take further actions to have a sense of belonging to this  elite group .   2. Paralysis by Analysis in Consumer Behavior “Would you be kind enough to help by

  G one are the days when you have to do all the laborious, repeated business and office tasks by yourselves, and struggle to meet deadlines because you are overworked. Nowadays, professional virtual assistants are in demand by many entrepreneurs and small business owners as they can delegate their office support tasks to these professionals at a very low cost. Virtual Assistants (VA) offer comprehensive support to many business owners and other professionals, and even individuals who need support. These professionals can do anything you need, from SEO, social media marketing, email and chat support, appointment setting, blogs, and other writing and back office support services. Below, are some of the many reasons why it is beneficial and important nowadays to hire professional virtual assistants for your business. 1.  Business Growth No business owner is a Superman! As an owner of your business, you have more important things to do than to spend all your precious time creating and sen

  A ccording to a recent  Microsoft survey , about 58% would switch brand allegiance because of poor customer service. Worse still, 90% of consumers use customer service as a differentiator when making purchasing decisions. To attract new customers, you have to offer top-notch customer service and your customer support is a critical factor in this. How can you boost customer support to bolster customer experience? Experts recommend the seven tips below; 1.  Assemble the right team. Customer support requires certain skills and expertise. You need the best people on your team. Whether you’re assembling an in-house team or outsourcing customer support, those handling your support services need to understand what this entails. Hiring incompetent hands will always mean losses that could be  more than 30% of first-year earnings , according to the US Department of Labor. Having the best hands on the other hand guarantees top-notch services and maximum productivity, among others.   2.  Provide

  W ith so many customers purchasing your product or services, it’s almost impossible to get to know everyone on a personal level. Good news! You can leverage proven research on consumer behavior. We are all different, no doubt. But somehow, we are mentally configured to respond to certain instances in similar ways. Here are the 10 simple psychological tricks to help you convert your prospects into loyal customers: 1. Internal labeling Can Be Quite Powerful    We aren’t talking about brand labels here. Rather, we are advocating labeling, consumers into groups. If you’re wondering whether this is a good thing to do, research has shown that not only do people like to be labeled; but they are also more likely to participate in a group if they feel included. The part of your customers labeled superior customers would end up spending more than those labeled regular customers. It’s our human nature. Once people feel like they are part of a group that implies the superiority of their status,