OCC Blogs

W ith the popularity and increasing demands for  outbound telemarketing services  and  inbound call center services  in the country, the Philippines has become recognized as the leading destination for BPO services worldwide. With many talented and English-proficient professionals and top-of-the-line technology, as well as a supportive government offering robust support to investors outside the country, it’s no surprise that the call center in the Philippines is booming. In addition, here are the other reasons why more and more businesses are encouraged to outsource to the Philippines and why your business should invest your BPO needs in the country: 1. Work Ethics and Values In addition to its highly skilled and educated workforce, Filipinos also have impressive work values and ethics. They value their jobs and look forward to developing their skills in order to be more efficient. While many companies initially look at BPO from other countries, the reasons above have made the Philippi

  Y ou may not have known, but companies outsourcing their online booking and reservation services are at an advantage over their competitors who aren’t. Your outsourced telemarketing services should not necessarily be confined to the premises of your business premises. Today’s rapidly advancing technology has made remote working easier and if there is something very amazing that this brings, it is the ability to outsource several non-administrative tasks and functions in your company to professional outsourcing firms. While you may choose to manage your online booking and reservation services as well as call center services within your business premises, most times, it is always a better option to outsource so you can enjoy the great benefits that come with this service. If your business is showing the following signs, you should know the time is just ripe enough to delegate all of your telemarketing services to a professional telemarketing service provider.   When you’re underachievi

  B eing customer-centric requires a deliberate commitment to principles that can counteract different types of  short-term strategie s  and would-be cost-effective means of directly connecting to the bottom line. Building a customer-focused company still requires not just courage but also efficient execution. If you want to build a customer-focused company, you have to commit to a set of values ​​- and then focus on your entire organization - that puts customers first and most important in all decisions. It’s not easy, and it doesn’t always come naturally. But if you succeed, it will have a direct and positive impact on your bottom line. Here are a few ways of making your business more customer-centric:   Determine the Needs of Customer This could be the best time to take a page out of Henry Ford. In one of his interviews, he mentioned: " If I had asked people what they wanted, they would have said faster horses . " Even though this statement seems contradictory to the idea

  G inger, an on-demand mental health provider, released new statistics compiled from a  survey after its Second Annual Workforce Attitudes Report . The statistics are startling; Almost 70% of workers feel they are more stressed now than at any other point throughout their entire career. 43% of workers say they’ve experienced illnesses resulting from work-related stress. And; 93% of employees working from home say they’ve felt moderate to extreme stress. Chances are you may find your mental health impacted by the uncertainty of these times. It’s scary to think of, but here are five (5) cool and fun tips to help you find mental health balance amidst the chaos. 1. Stop and Breathe We work and move all day, doing chores and working non-stop. Why don’t we stop and take time to breathe? Stopping and breathing is a good way to maintain a sense of calm in our work when the stress is high, and even when we are just at home and we feel stressed. 2. Do More of the Things You Enjoy Stress, pressu

  Warm greetings to all our clients and employees. This Holiday, we want to share our genuine appreciation for the hard work and business you have given us throughout the year. Wishing you a happy and blessed Christmas with your family, and friends. Merry Christmas!

  T o attract new customers, you have to offer top-notch customer service and your customer support is a critical factor in this. How can you boost customer support and deliver consistently great customer service? Experts recommend these customer service tips below;   Assemble the Right Team Customer support requires certain skills and expertise. You need the best people on your team. Whether you’re assembling an in-house team or outsourcing customer support, those handling your support services need to understand what this entails. Hiring incompetent hands will always mean losses that could be  more than 30% of first-year earnings , according to the US Department of Labor. Having the best hands on the other hand guarantees top-notch services and maximum productivity, among others.   Provide the Right Tools Once you’re sure you have the best brains capable of delighting customers with superior support services, the next thing you need to consider is to make the necessary tools and reso

  B ack-office activities are crucial. Whether you're providing customers with the right documentation, making payments, changing accounts, or organizing product notifications, errors cause frustrated and irritated users and additional pressure on the contact center. From the customer's point of view, the back office requirements seem simple and clear. Examples are the insured that have bought a new car and are updating their data or a utility user that changes the payment method. However, many back office processes are still useful and ineffective or are used in silo-based systems, which increase time and effort, thus increasing administrative costs. Mixing with thousands, if not millions, of customers who have a large organization and scale impact on the bottom line are clear. One way to reduce these costs and improve the user experience is to integrate different back-office systems and connect with a professional customer service team from One Contact Center. This creates a

  T ime management and productivity are important if an organization would achieve its set out goals. How then do you ensure that productivity and efficiency do not suffer while keeping up with the daily demands in every sphere of management? This need for efficiency is what birthed the idea of virtual assistance and outsourcing services and over the years this has proven a really great idea. With   virtual assistance services , businesses are able to devote more time and resources to the day-to-day operations of the business while the non-core business tasks and administrative duties are delegated to these firms that provide full-time virtual assistance services. This helps to further improve overall productivity and efficiency as managers are able to concentrate their time and efforts fully on the core business activities. There is a caveat though. You’ll have to make sure you’re outsourcing your tasks to a competent and reliable virtual assistance services firm. Anything aside this

  A s a business owner, you probably want to ensure you hire top performers who your clients and customers would be happy to work with. These individuals can help you achieve and even exceed your targets. They’re not unicorns and with the right strategy and knowledge of what your hiring process should look like, and  proper recruiting skills , you can find them!   Update Your Job Descriptions to Highlight Customer Service Representative Responsibilities Customer service representatives are tasked with helping businesses develop strong relationships with their clients/customers but this role is as broad as it gets. There’s a need for a proper understanding of  customer service representative responsibilities  as regards the roles that need to be filled. This will help give your job descriptions laser precision to attract the right talents for specific customer service roles. While companies differ from each other, here are four customer service roles you might need to fill;   Roles Resp