OCC Blogs

  5 Benefits of Outsourcing Customer Service   #onecontactcenter #customerservice #outsourcing #customerexperience 

A ttracting the brightest early talents and having a sound corporate policy on diversity, equity, and inclusion (DEI) are a two-way street. In this guide, we look at how entrenching a culture of diversity can matter so much in attracting and retaining top talents in an increasingly competitive labor market. Several studies have shown a correlation between having a diverse workforce and the ability to attract top-quality talents. A company culture that reflects diversity, equity, and inclusion can help boost your employer's brand. According to a recent Glassdoor survey,   67% of job seekers   prioritize diversity as a key factor when deciding where to work. And that’s not all. As much as 50% of current employees say they’d like to see their employers actually do more to improve their diversity, equity, and inclusion policy.   Driving Innovation with Diversity Innovation is the best path to success. Several studies have shown that innovation and novel ideas are commonplace and more p

  At One Contact Center, we offer all the services you need for excellent customer service: ✓ Customer care ✓ Technical support ✓ Surveys and mystery shoppers ✓ Back office support ✓ Appointment setting ✓ Patient scheduling Learn more on our website:  https://www.onecontactcenter.com/services-offering     #onecontactcenter #customerservice #outsourcing #customerexperience 

  E ven if you have done it before, working at home may feel like a whole new world: It could be overtime rather than a day here and there (and you're not even sure how long it will last). Your whole company is involved. And you can't really associate with someone outside of work. These tips will help you make sure you are successful, both in doing your job and in maintaining your mental health: 1. Get Your Personal Workspace The first step in accepting the work-from-home transition is to  set up your home  environment, especially to get the job done. This could be an empty or separate bedroom that you transform into a home office. If space is tight, you can set up a desk for your computer and office items. It doesn't matter if there is no space, establish a place for your home where you will work, and commit to working in this space every day. Make sure your workplace is quiet so you can focus on the work being done.   2. Set Real Working Hours Now that you have your own o

  Bad customer service will turn consumers away from your brand!   Check out this article from Business News Daily to learn more on this topic: http://bit.ly/3XaPp74     #onecontactcenter #customerservice #outsourcing #customerexperience 

  Y our network can help bolster your connections, advance your career, and access more opportunities. If you’re wondering how to create or strengthen a culture of appreciation with regard to your network, here are some really creative ideas to help you get started!   1. Say the dang words! This is perhaps the easiest of our suggestions. And if you’re wondering what in heaven’s name is creative about saying ‘thank you,’ it is because a lot of times, we never say the word at all. Don’t forget to say it whenever it’s applicable. You could say it in person or via phone or whatever medium. Just don’t forget to say it when the situation calls for it!   2. Do it the old-school way with notes. The Great Place To Work agency maintains the Fortune 100  Best Companies to Work For  list. The agency ranks ‘thanking’ high among its key practice areas in its cultural framework. That goes to show you just how much different things like old-fashioned thank-you notes can make. There’s a special kind of

T o successfully run any business, you need to understand the 3 types of buyers!  Learn about the 3 types and how to convert them into customers in our blog post:  http://bit.ly/3X9SsfP     #onecontactcenter #customerservice #outsourcing #customerexperience 

  W ith around 160,000  call centers that exist around the world, finding the best one for your business can be a daunting task. As a business owner, how will you narrow this huge number down to find the best company for your call center needs? Surprisingly, finding the   best call center company   is not as difficult as it sounds. That’s if you understand your business needs. By knowing exactly what you are looking for in a call  center company , you for sure can find a best-fit service provider that will help you with all your call center service needs. The customer service management department is very important to any company regardless of size. Therefore, your decision to outsource your call center needs is a very sensible decision. One must have in mind once you hire a provider, their service will be the link of contact between your customers. This bond, if faded in any way, could lead to the downfall of one's business. Therefore, hiring the right call center company is very

  Many people are hesitant to outsource customer service for their business due to the fear of language barriers.   At One Contact Center, our customer service team is fluent in Filipino and English!   Get started today:  https://www.onecontactcenter.com/signup     #onecontactcenter #customerservice #outsourcing #customerexperience 

  W ith so many customers purchasing your product or services, it’s almost impossible to get to know everyone on a personal level. Good news! You can leverage proven research on consumer behavior. We are all different, no doubt. But somehow, we are mentally configured to respond to certain instances in similar ways. Here are ten (10) tips to help you convert your prospects into loyal customers:   1.   Understanding the three (3) types of buyers Consumers in every industry experience buying pain and buyers can be categorized into three classes based on these levels. Spendthrifts making about 15% of your consumers would spend more before hitting their pain level. A whopping 61% will be average spenders while the remaining 24% will be Tightwads. The tightwads spend less on average before hitting their pain point. Which type of buyer is most difficult to convert? Of the three groups, the  TIGHTWADS  are the hardest to convert. Well, it makes sense to minimize the buying pain for this group

  No matter what industry you’re in, our AI Solutions will benefit your business!   Here are some of the many benefits: Solve business challenges Increase efficiency and improve customers' & employees' experience Quality assurance on all interactions and channels   Learn more:  https://www.onecontactcenter.com/services-offering     #onecontactcenter #customerservice #outsourcing #customerexperience