OCC Blogs

  T oday’s customer yearns more than ever for more attention and while many companies are honestly trying to be better, they end up falling flat and ‘just okay’ before the intended audience. What are companies doing wrong and how can they get this right? These are the things we’ll explore in this blog. But then,  What is a customer experience strategy? Well, CX sums up all of the interactions a customer has with the company before and after the sale. The customer experience strategy will, therefore, mean a sum of all the actionable plans the company has in place to guarantee maximum positivity and happiness as these relate to the customers’ experience. So, Here Are the Ingenious Ways Businesses Can Improve Customer Experience Less than one-tenth of businesses today are getting a nod of total approval and satisfaction from their customers. Find out what your company needs to get right to enter this highly-coveted league. Innovate Rather than Imitate Imitation is bad and can actually be

  At One Contact Center, we help with many aspects of customer growth: ✓ Inbound and outbound sales ✓ Lead generation ✓ Up-sell and cross-sell ✓ Customer retention ✓ Billing and collections Get started today:  https://www.onecontactcenter.com/signup     #onecontactcenter #customerservice #outsourcing #customerexperience 

  F or businesses like hotels, transportation, travel and tours, spas and entertainment, bookings, and reservations are the key to their success. When these businesses have problems with the way they handle their bookings and reservations, expect complaints and loss of customers and revenue. That is why hiring a professional and dedicated contact center to handle these businesses’ reservations and bookings is crucial for their success.   You may not have known, but companies outsourcing their online booking and reservation services are at an advantage over their competitors who aren’t. Your outsourced telemarketing services should not necessarily be confined to the premises of your business premises. Today’s rapidly advancing technology has made remote working easier and if there is something very amazing that this brings, it is the ability to outsource several non-administrative tasks and functions in your company to professional outsourcing firms. Signs that it’s TIME to Outsource Yo

  One Contact Center is a minority-owned Contact Center / BPO Company trusted by leading brands in providing Customer Service, Sales, and Recruitment Process Outsourcing.   Ready to get started? Contact us today:  https://www.onecontactcenter.com/contact-us      #onecontactcenter #customerservice

  T he e-commerce industry has witnessed unprecedented growth in recent times. Competition here is fierce also. You’ll need to create a one-of-a-kind experience for your customers to win them over, for the long haul. How can you do that? Here are five strategies you can implement;   1. Adopt a Multi-channel Approach to Multichannel Whether this has to do with your customers’ shopping experience or communication before, during, and after sales, it makes sense to be reachable and accessible for every customer from their preferred means and mode of contact. For many customers, this is a critical factor that can influence their perception of and satisfaction with the service. There’s nothing to benefit from restraining yourself to a limited number of channels. Whether customers want to contact you by phone, over the web, from their mobile devices, via emails, or on social media platforms, make yourself easily accessible.   2. Simplify Service for Your Customers Making your platform super s

  Are you hesitant about whether outsourcing to the Philippines is a smart choice?    We compiled a list of 6 super successful companies that outsource to the Philippines! #onecontactcenter #customerservice #outsourcing #customerexperience 

  C onsumers in every industry experience buying pain and buyers can be categorized into three classes based on these levels. Spendthrifts making about 15% of your consumers would spend more before hitting their pain level. A whopping 61% will be average spenders while the remaining 24% will be the Tightwads. The tightwads spend less on average before hitting their pain point. Three (3) Types of Buyers Exist, Understand Each Group Which type of buyer is most difficult to convert? Of the three groups, the  TIGHTWADS  are the hardest to convert. Well, it makes sense to minimize the buying pain for this group and the others. By reframing value in a way that splits the payment into smaller increments, increasing value with bundling so consumers can pay in one fell swoop, and using the right choice of words, response rates among tightwads can be significantly increased. Admitting Shortcomings to Highlight Strengths If you’re wondering whether it would make sense to admit your faults to cons

  Are you overwhelmed trying to keep up with all of your business’s customer service needs?   Outsourcing might be right for you! Learn more:  https://www.onecontactcenter.com/contact-us      #onecontactcenter #customerservice #outsourcing #customerexperience 

  D ifficult customers and dramas come with the job when you’re a call center agent. It is your responsibility to manage these moments and conversations to get the best possible outcomes. One of the most important things in situations like these is to avoid using the wrong words. On this note, we highlight five communication blunders call center agents must avoid to guarantee positive customer experiences and interactions, on most occasions;   1. Getting Off on the Wrong Foot Like any interaction, the first impression matters when taking calls from customers whether they’re making an inquiry or when they’re aggrieved. If possible, one of your first three words should be the name of the caller. Not only will this help you get their attention, but it will also help keep the conversation going on the right foot.   2. Bad Listening/Poor Questions Two ears and one mouth —that’s what you’ve got. The best call  center agents should possess excellent listening skills . Doing this, however, req