OCC Blogs

These psychological tricks can help you get more customers! Check out our blog post for more:  https://bit.ly/3YlPVzQ   #onecontactcenter #customerservice #outsourcing #customerexperience 

  D elivering bad news is one of the least fun aspects of working as a call center agent. Yet, this is a regular part of the job as there are moments every day when things might fall short of expectations and we’ll need to communicate information that is less than exciting. How can you break bad news without causing further stress and disappointment?    As businesses scurry to  improve customer experience post-pandemic , these five tips will help call center agents get better at softening bad news for their esteemed customers;   1.  Acknowledge their frustrations   The customer is highly likely to show pour their frustrations and disappointment during the moment, depending on the severity of the issue at stake. The first thing you have to do is own your part of the mistake and allow the clients to convey their frustrations. Agents have to acknowledge the customer’s frustrations and make their feelings validated. This will pave the way to make the custo...

We can transform your business! Learn more here:   https://www.onecontactcenter.com/   #onecontactcenter #customerservice #outsourcing #customerexperience

  M aintaining a professional team to cater to your customer's needs and inquiries is important to scale your food delivery business.  I f you’ve decided to commit efforts, time, and resources to customer support, it just might be the beginning of a new era of success for your food delivery business. But while you’re worried about the high costs of setting up an in-house customer service infrastructure and maintaining a team, you’ll find that outsourcing your customer support services makes much more sense. The challenge here is that not all support agencies are equal. And it takes only a reliable and reputable agency like One Contact Center to help you implement world-class support without breaking your budget. Wondering how this works? There are several steps involved;   1. Start off with a plan. Your customer support should be built for success from the start. That’s why you need a plan, to begin with. OCC offers a range of support services that range from phone suppor...

  Back-office support is essential to a successful business!  Outsource your back office support with One Contact Center:  https://www.onecontactcenter.com/ .   #onecontactcenter #customerservice #outsourcing #customerexperience #backofficesupport

  A s the healthcare industry continuously changes, many clinics and healthcare organizations today are keeping up with the trends and regulations that significantly impact the industry. From initial consultations and treatments to follow-ups, medical organizations are expected to always strive for excellent customer service. To be able to meet this expectation, they use the service of outsourced call centers to handle their customer support needs while they focus on their core businesses. The question of many is— is outsourcing call centers worth the investment? Customer support is one aspect of the healthcare industry you would not want to joke with. As simple as it may seem, it can also get very complicated. When done the right way, customer service can usher in unprecedented growth. To ensure this is offered consistently without hindrances, you may want to consider outsourcing your call center services. These and the other reasons we’ll discuss are the most important reasons yo...

At One Contact Center, we drive measurable outcomes quickly for all of our clients! Get started today:  https://www.onecontactcenter.com/ #onecontactcenter #customerservice #outsourcing #customerexperience 

    A re you part of those who usually see customer service as just another cost of doing business? It should delight you that not only can this appear rewarding for your customers; it actually can impact your bottom line too. You can hardly get away with bad customer service except for the airline sector -maybe. It’s become an industry thing. Maybe you don’t know, but bad customer service may actually be wreaking havoc in your business in a hidden way you didn’t suspect. Aside from making it easy to turn prospects and new arrivals into loyal customers, there is a whole lot at stake you won’t even think of condoning. Here, let’s see! Poor customer services make customers more sensitive to price The saying that it is more expensive to acquire a new customer than it is to keep a current one is far from being a new thing. As truthful as that is, it should, however, interest you that there is even another aspect of the price that can be easily influenced by customer service. When ...

  Are you struggling to provide excellent customer service for your customer?  Don’t worry! One Contact Center offers everything you need to outsource your customer service: ✓Customer care ✓Technical support ✓Surveys and mystery shoppers ✓Back office support ✓Appointment setting ✓Patient scheduling  Learn more on our website:  https://www.onecontactcenter.com/services-offering    #onecontactcenter #customerservice #outsourcing #customerexperience