OCC Blogs

  Your customers have to like what you do. They have to feel good about how they feel they are being treated. This is critical to customer experience. Here are strategies on how you can leverage exceptional customer experience to keep customers coming back.   Your word is your bond.   It’s always better to commit to your promises. And only make promises you can keep. Meeting deadlines and delivering on your word should be a priority. This will go a long way to influence how your customers perceive you to be as far as honesty and reliability are concerned.   Know what’s involved before committing.   You should always ensure clarity with customers before the money is involved. Don’t try to act all too expertly by throwing around jargon without clarifying critical areas of the project to the customers or clients. Clients have to be sure of what they expect so they don’t get disappointed at the end of the project.   Define your boundaries. It doesn’t hurt to let clients understand when you

  G one are the days when you had to do all the laborious, repeated business and office tasks by yourselves, and struggled to meet deadlines because you were overworked. Nowadays, professional virtual assistants are in demand by many entrepreneurs and small business owners as they can delegate their office support tasks to these professionals at a meager cost. Virtual Assistants (VA) offer comprehensive support to many business owners other professionals, and even individuals who need support. These professionals can do anything you need, from SEO, social media marketing, email and chat support, appointment setting, blogs, and other writing and back office support services. Below are some of the many reasons why it is beneficial and important nowadays to hire professional virtual assistants for your business.   They can drive business growth. No business owner is a Superman! As an owner of your business, you have more important things to do than to spend all your precious time creating

An off-tone will make the whole piece flat just as in music. Consider both of these sentences; “What else can I help you with?” AND “Anything else?”   While both sentences mean the same thing, you’ll agree with me that they’ll generate different feelings. You must define your standards as regards conversations. While this will help the team have a collective voice, each team member can still sound unique without looking like everyone is reading from the same script.   In developing the right customer support tone, you’ll need to consider a lot of things.   You’ll have to visualize tone as a spectrum stretching from a negative to a positive side .   Always use POSITIVE LANGUAGE, and be wary of negative languages like can’t, didn’t, won’t, you need to, you have to, etc.   It’s also nice to be brief but not necessarily brusque. Regardless of how amazing your reply is — most customers are going to ignore a very lengthy word email. So make sure to keep both sentences and paragraphs short.  

  A s the healthcare industry continuously changes, many clinics and healthcare organizations today are keeping up with the trends and regulations that significantly impact the industry. From initial consultations and treatments to follow-ups, medical organizations are expected to always strive for excellent customer service. To be able to meet this expectation, they use the service of outsourced call centers to handle their customer support needs while they focus on their core businesses. The question of many is— is outsourcing call centers worth the investment? Customer support is one aspect of the healthcare industry you would not want to joke with. As simple as it may seem, it can also get very complicated. When done the right way, customer service can usher in unprecedented growth. To ensure this is offered consistently without hindrances, you may want to consider outsourcing your call center services. These and the other reasons we’ll discuss are the most important reasons your c

  #OCCTips #customerexperience #customerservice   Here are nine (9) of the most important skills that customer service professionals should exhibit to achieve success with their duties and responsibilities.   Knowledge of the product/service   Without a deep knowledge of how the product or service works, it will be quite difficult to help customers with their challenges with such a product or service. You must be willing to get to know the product or service much like the customer who uses the product regularly.   Patience   Patience is an important virtue. Too many times, customers reach out to support teams, often confused and frustrated. Listening to these clients as they pour out their frustrations requires a great deal of patience. Take your time to understand the customer’s challenges to effectively solve their problems.   Time management   While recognizing patience as a virtue, it’s still very important as well to have good time management skills. It doesn’t help when you’re tr

#OCCTips #customerexperience #customerservice   Knowing what to say and when you have to say it can be nice especially when you’re a customer support representative. Not only will this enhance your replies but it will also bring consistency into your job and make it seem a whole lot easier. Here are seven (7) catchphrases to help you improve your customers’ communication and interaction.      “I’ll be happy to help.”   Always end your messages with something like  ‘Do let me know if there is any lingering concern, I’ll be more than happy to help’. Somehow, you find this to be very good in the sense that it either ends the interaction after the customer has been satisfied or gives room for any more help the customer may need.   “As much as I’d like to help…”   The truth is there will be those times when customers will either make unrealistic demands or one you may not be able to help with at the moment. You’ll need to turn down those rejections but that should even be done very nicely.

  #OCCTips #customerexperience #customerservice

  #OCCTips #customerexperience #customerservice

  HOW TO DELIVER BAD NEWS TO CUSTOMERS (WITHOUT HURTING THEIR FEELINGS!) #OCCTips #customerexperience #customerservice