OCC Blogs

  C ustomer retention rate describes how well a business gets to keep its paying customers over time. Making and keeping customers should also be the business of every business and below are a few strategies that can help with this.   There are various strategies that will help your business keep its paying customers. Some of the most effective among these strategies are discussed below, based on research.   1. Stand for something. The Corporate Executive Board surveyed some 7,000 consumers across the US and the research revealed that as much as 64 percent of these consumers attributed their loyalty and relationship to a brand as a result of their shared values. That should be food for thought if you’re yet to identify with something.   2. Leverage positive social proof. Testimonials, online reviews, and other social proofs will prove very vital in getting customers to trust and rely on your brand. Negative social proof will achieve the opposite effect as well. ...

  D ifficult customers and dramas come with the job when you’re a call center agent. It is your responsibility to manage these moments and conversations to get the best possible outcomes. One of the most important things in situations like these is to avoid using the wrong words. On this note, we highlight five communication blunders call center agents must avoid to guarantee positive customer experiences and interactions, on most occasions; 1.  Getting Off on the Wrong Foot Like any interaction, the first impression matters when taking calls from customers whether they’re making an inquiry or when they’re aggrieved. If possible, one of your first three words should be the name of the caller. Not only will this help you get their attention, but it will also help keep the conversation going on the right foot. 2.  Bad Listening/Poor Questions Two ears and one mouth —that’s what you’ve got. The best call  center agents should possess excellent listening skills . Doing t...

  G one are the days when you had to do all the laborious, repeated business and office tasks by yourselves, and struggle to meet deadlines because you are overworked. Nowadays, professional virtual assistants are in demand by many entrepreneurs and small business owners as they can delegate their office support tasks to these professionals at a very low cost. Virtual Assistants (VA) offer comprehensive support to many business owners and other professionals, and even individuals who need support. These professionals can do anything you need, from SEO, social media marketing, email and chat support, appointment setting, blogs and other writing and back office support services. Below are some of many reasons why it is beneficial and important nowadays to hire professional virtual assistants for your business. They can drive business growth. No business owner is a Superman! As an owner of your business, you have more important things to do than to spend all your precious time creatin...

  A s the healthcare industry continuously changes, many clinics and healthcare organizations today are keeping up on the trends and regulations that significantly impact the industry. From initial consultations, treatments to follow ups, medical organizations are expected to always strive for excellent customer service. To be able to meet this expectation, they use the service of outsourced call centers to handle their customer support needs while they focus on their core businesses. The question of many— is outsourcing call centers worth the investment? Customer support is one aspect of the healthcare industry you would not want to joke with. As simple as it may seem, it can also get very complicated. When done the right way, customer service can usher in unprecedented growth. To ensure this is offered consistently without hindrances, you may want to consider outsourcing your call center services. These and the other reasons we’ll discuss are the most important reasons your clini...

  C ustomers have always been an important business entity for any organization. The competition is so high in the business world that organizations cannot afford to lose their customers. That is why an effective customer experience strategy is a must for increasing the loyalty of customers and improving customer satisfaction. It is necessary for companies to apply a proper strategy that could improve customer satisfaction. Most of the businesses use customer service outsourcing to provide support services to their customers and keep them well satisfied. In this blog, we will tackle how to improve your customer satisfaction through customer service solutions. Never Compromise with the Quality It is important to understand that your customers should be given the best of everything. Your customers get in touch with you through customer support services and other call center outsourcing services that you implement. It is vital to provide them a great experience while dealing with them...

  T he increasing demand for food delivery service has resulted in the emergence of numerous food delivery apps and platforms. However, with high customer expectations, inquiries and complaints many food businesses especially startups are having a hard time getting a toehold in an increasingly competitive market. In food delivery, there’s a lot that can go wrong. Many customers reported that they had issues such as food poor quality, late delivery and incorrect order with their delivery and needed customer service. To handle these issues professionally you need to make sure that your food delivery platforms and apps are backed up by professional customer support operations.   Below, you will find out five (5) good reasons why your food delivery businesses should have an outsourced call center.  1. To be always available It is almost impossible for most businesses to work for 24 hours a day. This is further complicated when referring to all online and offline resources. Ou...

  T he competition is so high in the business world that organizations cannot afford to lose their customers. That is why an effective customer experience strategy is a must for increasing the loyalty of customers and improving customer satisfaction. It is necessary for companies to apply a proper strategy that could improve customer satisfaction. Most of the businesses use customer service outsourcing to provide support services to their customers and keep them well satisfied. In this blog, we will tackle how to improve your customer satisfaction through customer service solutions. Keep Your Agents Happy It has been rightly said by someone that happy staff is equal to happy customers. Call centers should try to keep their customers happy at all times. The concept behind this strategy is that when agents are happy with their service provider, they start to care about their customers and show more loyalty towards the company. Provide them a good working environment with proper oppor...