OCC Blogs

  C ustomer retention rate describes how well a business gets to keep its paying customers over time. Making and keeping customers should also be the business of every business and below are a few strategies that can help with this.  There are various strategies that will help your business keep its paying customers. Some of the most effective among these strategies are discussed below, based on research.  1. Stand for something  The Corporate Executive Board surveyed some 7,000 consumers across the US and the research revealed that as much as 64 percent of these consumers attributed their loyalty and relationship to a brand as a result of their shared values. That should be food for thought if you’re yet to identify with something.  2. Leverage positive social proof  Testimonials, online reviews, and other social proofs will prove very vital in getting customers to trust and rely on your brand. Negative social proof will achieve the opposite effect as well.  3. Appeal to inner ego  Re

  A re your salespeople spending too much time prospecting and not sufficient time closing? Give them extra sales appointments than they can deal with.  One Contact Center , a trusted BPO service company provides you with a team of appointment setting agents that are highly experienced and skilled to provide reliable appointment setting, cold calling, lead generation and other BPO services. Unlike a traditional call center company, OCC’s experienced sales agents have the skills and knowledge to navigate complex companies, handle gatekeepers, and discuss real business issues with the company’s decision makers. Our appointment setting agents are adept at delivering value propositions and complex sales messages to get the attention of decision makers and sophisticated business owners. Reliable Appointment Setting Services  The cornerstone of our services is our reliable appointment setting, in which our experienced agents schedule appointments for your sales team with interested prospects

  With the growing trend of business and startups in the 21st century, every business needs to have a customer support section to handle their teeming clients. However, this is not enough, customer service jobs should be handled by professionals who are experienced and know what it takes to satisfy the clients. To achieve this, it is important that you outsource your customer support job to the ones who know how to do it best- the call center and customer service companies. Since it has been established that good customer service and relation is a key factor to increased sales as well as a business ROI, availing their service will go a long way to help your business grow. Outsourcing offers businesses with a lot of advantages and integrating an  outsourced customer support service  is a practical approach in reinforcing your business with good client impression to give it a smooth running. Here are some of the important reasons why you should outsource your business customer support jo

  Y ou may not have known, but companies outsourcing their  telemarketing services  are at an advantage over their competitors who aren’t. Your telemarketing services should not necessarily be confined to the premises of your business premises. Today’s rapidly advancing technology has made remote working easier and if there is something very amazing that this brings, it is the ability to outsource several non-administrative tasks and functions in your company to  professional outsourcing firms . While you may choose to manage your telemarketing services as well as  call center services  within your business premises, most times, it is always a better option to outsource so you can enjoy the great benefits that come with this service. If your business is showing the following signs, you should know the time is just ripe enough to delegate all of your telemarketing services to a professional telemarketing service provider. SIGN #1:  Your Leads Are Poor and the ROI Is Not Impressive Busin

  T he coronavirus pandemic is not enough excuse to neglect your customers during this time. We are hoping that all of these will be over soon. But businesses that want to retain their customers as well as maintain their brand reputation will know better than to not take customer support seriously. Here at One Contact Center, our work from home strategy has helped us safeguard the safety and well-being of our staff members so we can better support you and your business during this time. Through our usual way of sincere care and creative thinking, we have been able to perfect our work from home strategy in a way that has had little to no effect on normal business operations. Your small business can also take a cue from us and many of the other innovative companies that are still finding a way to help their clients during these tough times. How to Support Your Customers during a Pandemic From our experience as well as those of many other innovation-driven businesses out there, we’ll reco

  Whether your company is large or small, inevitably there comes a time when your customer inquiries outgrow your ability to support them. At this point a company has two options, add more employees, square footage and technology or opt for an  outsourced customer service . Expanding or creating a multi customer communication channel ( email ,  chat  and  phone ) is an expensive venture with a lot of unseen expenditures and staffing issues. It might be time to outsource your telemarketing or customer support service.    Below are some things to consider when outsourcing your customer service needs… Where to Outsource While BPO companies are available everywhere, you need to find a call center outsourcing company that meets your needs and budget. Here are the  Top 8 Countries for Call Center Outsourcing in 2021 :  The Philippines  India The United States Brazil Ukraine Argentina Poland Malaysia The Philippines tops the list for many reasons, and accent is one of the factors. Filipinos c

  A рроіntmеnt ѕеttіng іѕ considered tо bе one оf thе mоѕt dіffісult раrtѕ оf business dеvеlорmеnt аnd аlѕо thе mоѕt tурісаl bаrrіеr іn grоwіng a соmраnу bу іnсrеаѕіng іtѕ ѕаlеѕ. Selling won't even be роѕѕіblе wіthоut dіrесtlу ѕреаkіng tо a рrоѕресt fіrѕt. This іѕ especially true tо ѕtаrt-uрѕ аnd ѕmаll buѕіnеѕѕеѕ thаt аrе vеrу eager to grow - and growth іѕn't аlѕо роѕѕіblе wіthоut рrоfіtаblе ѕаlеѕ. Here аt  Onе Cоntасt Center , Whether уоu аrе nеw tо оutѕоurсіng оr wіѕh to invest from another vеndоr, wе wеlсоmе small tеѕt ріlоtѕ tо bеgіn. Thеn lеt оur quаlіtу services аnd ѕаvіngѕ drіvе уоur dесіѕіоn to grow wіth uѕ. Wе wеlсоmе thе орроrtunity tо раrtnеr wіth уоur оrgаnіzаtіоn. At  Onе Cоntасt Cеntеr  we рrоvіdе a mоdеrn оnlіnе bооkіng ѕеrvісе wіth аutоmаtеd SMS and еmаіl rеmіndеrѕ рrіоr to thе арроіntmеnt gіvіng сlіеntѕ аdеquаtе аdvаnсеd warning. Thіѕ rеmіndѕ thе сlіеnt of thе реndіng арроіntmеnt rеduсіng no-shows оr аllоwѕ thе сlіеnt еnоugh tіmе tо rеѕсhеdulе. If thе сlіеnt rе

  I f your business is like most others, you’re probably seeing an upsurge in customer service demands amid the coronavirus. Chances are you’ll need to hire more customer service representatives to work remotely in a bid to ramp up your customer service efforts. If you’re contemplating the same thing, you probably want to ensure you hire top performers who your clients and customers would be happy to work with. These individuals can help you achieve and even exceed your targets. They’re not unicorns and with the right strategy and knowledge of what your hiring process should look like, and  proper recruiting skills , you can find them!   Updating Your Job Descriptions to Highlight Customer Service Representative Responsibilities Customer service representatives are tasked with helping businesses develop strong relationships with their clients/customers but this role is as broad as it gets. There’s a need for a proper understanding of  customer service representative responsibilities  a