Video: Managing customer relationships is essential to running a successful business.



Managing customer relationships is essential to running a successful business.

This article from Business News Daily covers the best practices to follow to effectively manage relationships with your customers: http://bit.ly/3TMg47p

#onecontactcenter #customerservice #outsourcing #customerexperience

Comments

Post a Comment

Popular posts from this blog

Seasonal Call Center Tips: Preparing for Peak Customer Service Demands

Image
  E ver y year,  call centers in the Philippines  brace themselves for the inevitable rush of peak seasons. Whether it's the holiday shopping spree or tax season, these times bring a surge in customer inquiries that can overwhelm even the most prepared teams. This article dives into practical call center tips to help you gear up for these high-demand periods. From smart staffing strategies to leveraging the latest technology, we've got you covered. Let's explore how you can turn these challenges into opportunities for providing stellar customer service.   Understanding Peak Seasons in Call Centers Identifying High-Demand Periods Every call center has its peak seasons, often tied to specific industry cycles. For retail, it might be the holiday season, while for tax services, it's the weeks leading up to April 15th.  Recognizing these patterns allows businesses to prepare effectively.  Here’s a quick list of common peak periods: Retail:  November to Dece...
Read more

Call Center Etiquette: Do’s and Don’ts for Professional Interactions

Image
  L et’s face it—working in a call center isn’t always easy. You’re juggling calls, solving problems, and trying to make every customer feel like they’re your top priority. Whether you’re a seasoned agent or just starting, knowing the do’s and don’ts of call center etiquette can make a huge difference. These tips aren’t just for making customers happy—they’ll also make your workday smoother and more rewarding.   Mastering the Basics of Call Center Etiquette The Importance of First Impressions When a customer calls, they’re often looking for reassurance that their issue will be handled with care.  The way you introduce yourself and your company can make or break this initial moment.  Use a friendly yet professional tone, and make sure your greeting is clear and welcoming. For example: “Good morning! Thank you for calling [Company Name]. This is [Your Name]. How may I assist you today?” Greeting Callers Professionally A proper greeting isn’t just about saying hello—it’...
Read more

Awkward Situations in the Call Center and How to Handle Them

Image
  W orking in a call center can put you in some pretty awkward situations. Whether dealing with long wait times, mistaken identity, or repeated issues, these moments can be tough to handle. However, with the right strategies, you can handle them effortlessly. This blog will guide you through some common awkward situations in call centers and offer tips on handling them effectively. Handling Extended Holds Placing customers on hold for a long time can be awkward and frustrating. It's important to manage these situations well to keep customers happy and loyal. Communicating Wait Times Effectively When you need to put a customer on hold, always tell them how long it will take. If you think it might take longer, let them know and offer to call them back. Apologizing and Regaining Goodwill If the hold time is longer than expected, apologize sincerely. A simple, "I'm sorry for the wait," can go a long way. You might offer a small discount or a free service to regain their g...
Read more