OCC Blogs

Most real estate teams spend a good chunk of money on leads, but then let a lot of those leads just sit there. It’s like buying groceries and then leaving them on the counter to spoil. It’s a real shame, especially when the market is a bit tricky right now. We’re going to look at how you can actually use those quiet times, when the phones aren’t ringing off the hook, as a chance to train your team and get better at following up. It’s not just about getting more calls; it’s about making sure the leads you already have turn into deals. This is about 3 Ways to Turn Low Call Volume Into a Training Opportunity. Key Takeaways Many teams miss out on deals because their follow-up isn't consistent, especially when lead volume is low. The cost of slow follow-up isn't just lost commissions; it's wasted ad money and missed chances for referrals. Industry averages show low conversion rates (0-1%) for leads, but teams with trained ISAs can see rates jump to 5-7% or higher. Real est...

Trying to get more done without feeling like you're dropping the ball? It's a common challenge for many of us. You want to be efficient, but you also don't want to cut corners and end up with sloppy work. This article is all about finding that sweet spot. We'll look at some straightforward ways to make your admin tasks run smoother, so you can focus on what really matters. Think of it as working smarter, not just harder, and definitely not cutting any quality. Key Takeaways Automate tasks that you do over and over again. Use technology tools to help manage your work. Consider hiring someone else for jobs that aren't your main focus. Map out your current processes to see where things can improve. Regularly check your work methods and make adjustments as needed. 1. Automate Repetitive Tasks Let's face it, some parts of our jobs feel like Groundhog Day. You know, the tasks that pop up day after day, requiring the same clicks, the same data entry, the same...

In the fast-paced world of tech support, it often feels like a constant tug-of-war between getting things done quickly and making sure they're done right. You know, that classic Speed vs. Quality dilemma. Everyone wants solutions fast, but nobody wants a half-baked fix that breaks something else later. It's a tricky balance, and honestly, it can be pretty stressful trying to hit that sweet spot. This article is all about how to master that balance, focusing on practical tips for tech support teams. Key Takeaways Understand that speed and quality aren't always enemies; they can work together with the right approach. Define clear expectations for both speed and quality early on, and get everyone on the same page. Don't let technical debt pile up; schedule time to fix shortcuts before they slow everything down. Use agile methods and set specific quality thresholds, rather than aiming for impossible perfection. Communicate openly about trade-offs and ensure stakehold...

Getting call monitoring right is a big deal for making sure feedback sessions actually help your team get better. It's not just about listening in; it's about making the process useful for everyone. When done well, it can really boost how productive your team is. We've put together some ideas to help you make your call monitoring work better. This is about Call Monitoring Done Right: 6 Tips for Productive Feedback Sessions. Key Takeaways Involve your agents in creating the checklist for call monitoring. When they help build it, they're more likely to understand and buy into the process. Encourage agents to listen to their own calls and figure out what they could do better. This helps them take ownership of their development. Focus on the calls that stand out, both the really good ones and the not-so-good ones. This helps you learn from top performers and help those who need it most. Pick a specific area or behavior to focus on each month. This makes it easier for ...