Upselling Without Being Annoying: Common Pitfalls and How Your Team Can Avoid Them
Upselling. It's a word that can make some sales teams a little nervous. You want to offer more value, sure, but the last thing anyone wants is to come across as pushy or, well, annoying. It's a tricky balance, and honestly, it's where most teams get it wrong. We're talking about Upselling Without Being Annoying: Where Most Teams Get It Wrong. Let's figure out how to do it right, so everyone wins. Key Takeaways Upselling is really about helping customers get more value, not just making a quick buck. It’s about offering a better solution that fits their needs. Building trust is the bedrock of good upselling. If customers don't trust you, any offer feels like a trick. Bad timing is a killer. Don't try to upsell when a customer is already frustrated or hasn't seen the value of what they already bought. Make it personal. Generic offers fall flat. Show you understand what the customer actually needs and why the upgrade makes sense for them. Know when to...